Returning to Eve after a few years and resurrected my 2 accounts.
One of the accounts was fine, but my toons are missing from the other.
I can see the toons still exist in game and are exactly where I left them.
Unfortunately, I paid for omega on the account before I knew they were missing, so a bit miffed.
I did raise a support ticket, and GM Caliban responded asking for proof of ownership on the account, which I responded to.
But that was a week ago and I haven’t heard anything since the initial message.
I see from the forums a couple of people have had the same issue and had it resolved within a couple of hours.
I’d just really like to find out what’s going on, but I don’t want to ask on the support request least I get “bumped to the bottom”.