Need help from CCP Customer Support / DEV

[Vincent_Holt]

Hi I’m trying to get on the test server but I’m not getting an email with a verification code the launcher says “Please enter the verification code we just sent to your email address. If you do not receive the email within 30 minutes, please contact Customer Support.” however customer support cant help?

[Chan_aar]

Might want to read this first

Singularity closed for public testing

Greetings, We want to inform you that Singularity has been put in the VIP mode for internal testing purposes. A huge thanks to everyone who participated in our previous testing, and we are looking forward to the content release next week! We will let everyone know before the next time the testing environment is made available again.

[Vincent_Holt]

Thanks, I know it has been in VIP mode but its not currently so i assumed it was not any more however this issue has been an issue for the last 3 months has it been in VIP all that time and i never realised? I wouldn’t put it past me tbh.

[Chan_aar]

Ah well then you should maybe read this one

2FA don't work on sisi

My account have 2FA, it work fine on tranq, but not work on sisi and required code, which send on mail, but i not getting anything on my mailbox. I send support request, but was send in this forum branch. Anyone come across a similar login problem?

If you have a read down the test server forum you will see many complaints like yours, basically 2FA doesn’t work on SISI. (at least it doesn’t work for everyone)

[Vincent_Holt]

Thanks for your help

[Amak_Boma]

sisi is now shut down,not vip mode anymore.

[Do_Little]

Edit: rewrote this. Somehow missed the other answers. Google Authenticator works for 2FA on Singularity. All my accounts have it and all work on SISI (when it’s open for business)