Well it would be nice to know what the reaction times are based on the priority and what you are supposed to do in the meantime.
For example i lost a lot of stuff during yesterdays emergency reboot of the server. Filed a ticket and got no response for 24 hrs.
Essentially i can’t play the game. I could buy a PLEX to recover my losses but i am most certainly sure i will not get a refund for my spent money.
Also i am mostly sure that if i finally get a reimbursement after 6 or more days i won’t be getting any compensation for time i was not able to play the game.
So what is it that you should do? Reply to the ticket each day, recover the losses with real money or just not play at all until it gets fixed thereby letting your gametime pass unused?