I think they may be referring to this pinned post:
Below is a list of important information regarding development, test servers and bug reporting.
Also included are links to threads that may be of interest to players wanting to make use of the test servers.
Daily scheduled DT on Singularity from 05:00-05:15 GMT (there might be unscheduled ones too).
How to connect to Singularity
How to connect to Singularity
What to do if your account is not Omega / has a wrong password?
Currently we are not able to offer any help for outdated account deta…
Where it states:
What to do if your account is not Omega / has a wrong password?
Currently we are not able to offer any help for outdated account details. Each time we mirror the Tranquility database your account status will be as it was at the time of the mirror snapshot being taken, for the duration of that mirror on Singularity. As testing needs dictate, we may provide skills, clone state status and such to promote feature testability at various appropriate times.
I thought there used to be a forum post that you could reply to, indicating the passwords were out of sync and a GM (I assume) would sort it out… I guess that’s no longer the case.
Regards,