PLXE It's loaded, it's not in the account

I bought 2860 PLEX on STEAM after DT on July 18. I have not been to the account so far. I asked GM not to return. How can I solve this problem?

CCP GM No response

So far, more than 48 hours! GM hasn’t responded.

How can we solve the problem?

Did you make your account through steam?

Thank you, GM!

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