Purchased Time and Plex

Communications Center General Discussion
1

Status says payed both in Steam and on Eve Online the hell is going on

2

PEBKAC?

Give us a few minutes to guess what error you’re seeing and what the problem may be. We’ll run a poll, google for anything you’ve posted in the past, and prepare a nice “here’s how to fix it” post for you.

2 Likes
3

Here’s how to fix it:

  1. Look in the Redeem Items app in-game.
  2. Create a support ticket with the category Billing / Activation.
1 Like
4

Note that plex will be automatically redeemed into your vault. As the vault is shared by account there is no reason NOT to redeem it right to the vault.

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