Reputation problem

The venerable “Standings Repair Plan” by DeMichael Crimson is still handy:

And the United Standings Improvement Agency (USIA) is a service that can help also:

In general, it’s best to read mission text descriptions and check the Faction icons of whoever they’re sending you against as the objective. If it’s against a faction you don’t want to lose standings with, decline it. It’s best if you work from systems with multiple agents in them so you can get multiple options.

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