I am looking for some information on support turn around time for account and billing issues. I have been away (on another account) since 2018 and my 2FA keys have been rotated since then.
Is it normal to be waiting 48 hours for support replies to issues that block users from accessing the game? I’ve never put a ticket in for this category before, and expected a faster response. I’ve had 24 hour responses for ship reimbursements before which is not exactly a priority.
Is it worth me opening a ticket for every account I have locked out?