Hello, i am new in here and i have a little question about the possible duration of my support ticket.
I am a new player, as in totally, so i had little to no understanding about the meta workings inside EVE universe. After some time playing it came to my attention that if i have had a friend who would have invited me in, i could have had 1m skill-points, gratis. This information left a bit sour taste in my mouth, but i soon found out that i could still (allegedly) apply to get this benefit by making a support ticket.
It has been soon a week since i have made the support ticket and i am wondering, is it easier for me to make a new account? This time with the invite and shelve this whole issue? I am somewhat attached to my character as i like deep role play, so this is not something i wish to do. I will never get back the feeling of awe and wonder that i experienced with my handlebar-mustache man gone-to-space with any new character. It will feel like a band-aid around overlooked game design favoring people in the know.
In general, the beginner experience here has been somewhat a mixed one; if not for a very friendly bunch of player who took me under their wing, i would probably be very frustrated by all the missed opportunities and bad decisions made just by the virtue of limited way the game instructs you in the beginning. It feels almost like the new player experience has been outsourced to the community by the game company, a questionable choice to make if true.
Anyhow, to the original question, when i could reasonably expect to get response to my support inquiry?