Sometimes things in Rookie help can get out of hand, but I would guess that is to be expected if you stick that many ppl into one channel.
The thing that bugs me the most in there is that people can not keep their personal bias out of it. There are way too many people in there who push people in a certain direction in the game. As now people are over and over again pushed into exploration.
Yes it is not a bad source of income for new players. But pushing them into that direction without giving people a real chance to just find out what they enjoy in the game is not the way to go in my humble opinion.
ISK / hour is not everything and rather meaningless if one get´s the feeling to just be grinding rather than enjoying the game.
My personal advice for rookie help is:
If you are new to the game:
Don´t let people push you in a direction you are not interested in. And even if it is something you are interested in, try out other things too, you never know if you don´t enjoy something else even more. You can even jump between different activities, even that means you do not reach the maximum effectivity in any given area fast, that way. Just do what you think you enjoy and not what other people enjoy!
Block the trolls, scammers, recruiters and ppl who spend most of their time in there with off topic discussions and stick to the people who actually are there to answer your questions. If you need detailed explanations do not hesitate to start a private conversation with the helpers, where things can be explained without having to go through all the comments and conversations that have nothing to do with your current question or problem.
If it is something that is answered quick like the common question of: How do I split a stack? You will get an aswer quick and to the point, but more complex questions can not always be properly answered in the channel itself.
A good example where a private conversation is a lot better is questions about fittings. If you ask that question in rookie help you will get 50 different biased answers and none of them will explain to you, how to use the ship with the given fitting correctly or any explanation on why you should fit a ship in a certain way with a certain tactic in mind.
In such cases, don´t just take the fitting and run with it. Ask questions about it, if you are not 100% clear why certain modules are fitted. Somebody who actually knows how to properly fit ships will be able to explain his fitting and how to use it. If he/she can not do that, ask somebody else. That way you get an example of how to fit a ship, but you will also have the chance to learn the logic behind fitting ships for certain tasks.
If you are an older player trying to help:
Leave your personal bias outside of rookie help. No matter if it´s your bias in regards to eve politics, your favorite ships, your preferred profession. If somebody asks you what you do, or what you prefer in regards to their questions, it is totally fine to give them an answer, but do not push your personal bias onto new players every time you reply to a question. Keep it neutral and stick to helping them solve their problems.
On top of that, help the ISDs and CCP to keep the channel clean. Report people who break the channel rules over and over again, send relevant chatlogs to CCP, with timestamps and a date (to make it easier for them to investigate).
Don´t let people drag you into endless discussions, it only makes the channel less readable and a lot harder to follow for everyone. If you feel like you really need to discuss something that is not directly related to helping players, do it in a private conversation, where you do not distract people from actually helping or asking questions.