Tranquility Connectivity Issues Megathread

Its laughable you lot thanking ccp praising ccp for doing there job, and there not doing it very well in the first place.

@CCP_Dopamine broken information days apart is hardly information. try a google search on

  1. How to keep customers informed
    2.How to offer good customer support.
  2. Internet Security for dummies.

When the fuk are you going to get this game fixed ?

3 Likes

Login server is unreliable. Login in from EU I have to usually try several times for each character before a successful login. Ingame, local and other chats are unreliable. Fleet chat regularly shows different numbers than fleet window.

Oh, and while you are fixing this, you could reinforce whatever node Venal is being hosted from. We want to have some fun poking Panfam.

Just loaded up 2 accts 1 got in with no issue except the chat message and I clicked yes on that chat worked. 2nd acct loaded for about 30 secs before timing out. I have to say even tho its a little its still progress.

Iam sure they have there hands full. and every corp needs more customer support personal.

Unable to Connect to Chat FIX (Win10)

  1. Click preferences at the top-right of Launcher
  2. Select Shared Cache
  3. Click Show in Exporer
  4. Navigate back one folder in that directory and move the entire cache folder to the desktop
  5. Restart Launcher and allow it to re-download the cache folder
  6. Click Permissions to reset windows permissions to cache folder
  7. Click Verify and wait for it to complete
  8. Launch EVE Client
  9. Profit

This has worked for me and several others that I’ve shared with. I hope it works for you, too.

At 12:37 Central Standard time Chicago location.

I was able to log into the tranquility server without issue. I experienced no lag and was able to complete killing spree without issue, redocked and logged off. I can however confirm chat server issues.

Before I take out the big toys, I hope that CCP can advise if the problem has been fixed or is this just a fluke.

US East, Able to log in, laggy and D/C’s. Seems an improvement, if you can call it that. Still dependent on the VPN to actually play.

The one consistent thing we have seen is that the problem is completely inconsistent. Some people it works, some it doesn’t, works at different times for some, never works or always works for others.

People posting ā€œI did test X and it worked, but then Y and it didn’t, does that help?ā€ No. It doesn’t. Please read a small fraction of other comments first to see that this whole thing is wildly unpredictable in its manifestations.

What I would be curious to though is how they have set up their ALB in AWS… Or indeed if they even set one up due to cost.

Yeah, and in case of this problems i dont give me Omega!

I think the person(s) doing this are switching tactics to inflict maximum harm.

Someone is seriously butt hurt to do this this long :rofl:

1 Like

In the chat channels Invite to - Is blank and does not work at this time. just a heads up :smiley:

I’m only curious about the ā€˜why’.

eve broken pls fix

Was all planned at the BBQ.

1 Like

I can’t even ping tq from cmd. Happening for ~4 days.

I dunno what you did, but today it’s gotten worse. I’ve been one of the lucky ones (EU) able to log in the entire time, but now the distance to a warp target doesn’t update during warp anymore. It’s hard to tell whether or not I’m actually warping until I suddenly land.

Ye I jumped once. Took me 2 mins. When I landed I was dead.

Two things changed on my computer when this started 8 days ago… First, a CCP logo now appears before the launcher starts…and second, the OS malware removal tool runs for a while when it didn’t before… I could be wrong, but it seems to indicate that some form of malware is loading onto my computer when I try to connect to the game… It would also explain why addressing the DDoS attacks is not working… Just my opinion…

I learned my lesson. I logged in. I undocked a pod and docked up again as fast as I could. It took apx 15 min. I’ll wait till its over…

so far today… 5 toon’s… 4 omega’s and 1 alpha… all loged in… It did take longer to log in then normal… still getting the handshake timed out… all have been DC’ed at one point or another… some more than once… or twice… chat… um sketchy, on and off… did find if I typed something it would connect… but would DC off and on too… lag… at times ok… and some times, pure lock up… did find that if I used D scan things got back in time… but not always… But, mind you, I was able to get to play for about 7 hours before thing got shady…