Unable to login

Erethond · September 3, 2018, 6:46pm

My friend (on a mac) and I (on linux) are having the same issues. Oddly, enough, pinned account on my linux launcher work, but after un-pinning one, I can’t add it again.

On windows, I get a similar error message but the launcher then proceeds to log in any ways…

Might be related to today’s update?

Qiaolian_Shih · September 3, 2018, 6:56pm

Same deal here. I can login to the website fine but the launcher just flashes ‘Cannot connect to Login Server’ and goes back to user/pass fields.

Wyatt_Zip · September 3, 2018, 6:58pm

This appears to be an ongoing problem. Glad to know that support tickets get ignored.

Qiaolian_Shih · September 3, 2018, 7:05pm

Uhh, what the heck? I kept trying, and finally just clicked ‘cancel’ below the login fields, and … it acted like I logged in. I could click play next to my account name and I got into the game just fine.

Mukali · September 3, 2018, 7:09pm

holy crap that actually worked lol - thanks

Merssedes_Kurotsuki · September 3, 2018, 7:09pm

Maybe it’s related to:

Merssedes_Kurotsuki · September 3, 2018, 7:11pm

For some reason, i don’t see such button

Erethond · September 3, 2018, 7:11pm

interesting! Something to try…

In the meantime, here is a log from my friend (who can’t post for some unknown reasons):

Log

2018-09-03T15:44:00.190Z	default	debug	EVE Launcher version 1225328
2018-09-03T15:44:00.191Z	default	debug	Version type: “release”
2018-09-03T15:44:00.191Z	default	debug	Running on “OS X 10.13” “17.7.0”
2018-09-03T15:44:00.191Z	default	debug	System environment:
2018-09-03T15:44:00.191Z	default	debug	“HOME=/Users/mcasey”
2018-09-03T15:44:00.191Z	default	debug	“SHELL=/bin/bash”
2018-09-03T15:44:00.191Z	default	debug	“SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.8VYGhxS96C/Listeners”
2018-09-03T15:44:00.191Z	default	debug	“PATH=/usr/bin:/bin:/usr/sbin:/sbin”
2018-09-03T15:44:00.191Z	default	debug	“XPC_FLAGS=0x0”
2018-09-03T15:44:00.191Z	default	debug	“XPC_SERVICE_NAME=com.ccpgames.evelauncher.25592”
2018-09-03T15:44:00.191Z	default	debug	“USER=mcasey”
2018-09-03T15:44:00.191Z	default	debug	“TMPDIR=/var/folders/bm/9bsjcjfx3pn9flkr46hj4ht80000gn/T/”
2018-09-03T15:44:00.191Z	default	debug	“Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.hx9fSSyBqx/Render”
2018-09-03T15:44:00.191Z	default	debug	“LOGNAME=mcasey”
2018-09-03T15:44:00.191Z	default	debug	“__CF_USER_TEXT_ENCODING=0x1F5:0x0:0x52”
2018-09-03T15:44:00.191Z	default	debug	“DISPLAY=/private/tmp/com.apple.launchd.9sv3IBVwLE/org.macosforge.xquartz:0”
2018-09-03T15:44:00.650Z	default	debug	Creating network configuration manager
2018-09-03T15:44:00.651Z	default	debug	Network configuration manager is online
2018-09-03T15:44:00.652Z	default	debug	Loggly session: “ls8b4c2f05196a05f797b53e143eac3b15”
2018-09-03T15:44:00.652Z	default	debug	Run clients with logging: false
2018-09-03T15:44:00.652Z	default	debug	Run clients with DX9: false
2018-09-03T15:44:00.652Z	default	debug	Download everything: false
2018-09-03T15:44:00.652Z	default	debug	Language: “”
2018-09-03T15:44:00.652Z	default	debug	Ignore certification errors: false
2018-09-03T15:44:00.652Z	default	debug	Qt version: 5.6.0
2018-09-03T15:44:00.653Z	default	debug	Current folder: “/”
2018-09-03T15:44:00.653Z	default	debug	Cache folder: “/Users/mcasey/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/”
2018-09-03T15:44:00.653Z	default	debug	Application dir: “/Applications/EVE Launcher.app/Contents/MacOS”
2018-09-03T15:44:00.653Z	default	debug	Client logs folder: “/Users/mcasey/Library/Application Support/CCP/EVE/ClientLogs”
2018-09-03T15:44:00.653Z	default	debug	Base url for binaries: “https://binaries.eveonline.com/”
2018-09-03T15:44:00.653Z	default	debug	Base url for resources: “https://resources.eveonline.com/”
2018-09-03T15:44:00.654Z	default	debug	Space available on “/” : “51.37GB”
2018-09-03T15:44:00.654Z	default	debug	Creating main window
2018-09-03T15:44:00.789Z	default	debug	Initializing servers
2018-09-03T15:44:00.995Z	default	debug	Connecting signals for “tq”
2018-09-03T15:44:00.995Z	default	debug	Connecting signals for “sisi”
2018-09-03T15:44:00.995Z	default	debug	Connecting signals for “duality”
2018-09-03T15:44:01.171Z	default	debug	Checking gui version at “https://launcher.eveonline.com/version.json”
2018-09-03T15:44:01.173Z	default	debug	Web engine cache path: “/Users/mcasey/Library/Caches/CCP/EVE/QtWebEngine/Default”
2018-09-03T15:44:01.174Z	default	debug	Web engine persistent storage path: “/Users/mcasey/Library/Application Support/CCP/EVE/QtWebEngine/Default”
2018-09-03T15:44:01.174Z	default	debug	Web engine persistent cookies policy: 1
2018-09-03T15:44:01.174Z	default	debug	Entering app.exec
2018-09-03T15:44:01.377Z	default	debug	Scheduled task “Gui version info downloader”
2018-09-03T15:44:01.378Z	default	debug	Starting task “Gui version info downloader”
2018-09-03T15:44:01.380Z	default	debug	“Gui version info downloader” go: 0.002
2018-09-03T15:44:01.798Z	default	debug	Gui version is release/3024
2018-09-03T15:44:01.798Z	default	debug	Loading web gui from https://launcher.eveonline.com/release/3024/
2018-09-03T15:44:01.799Z	default	debug	Finished task “Gui version info downloader”
2018-09-03T15:44:02.723Z	default	debug	handleCommand: “javascriptReady”
2018-09-03T15:44:02.724Z	default	debug	“addServers([{‘name’: ‘tq’, ‘displayName’: ‘Tranquility’}, {‘name’: ‘sisi’, ‘displayName’: ‘Singularity’}, {‘name’: ‘duality’, ‘displayName’: ‘Duality’}, {‘name’: ‘thunderdome’, ‘displayName’: ‘Thunderdome’}])”
2018-09-03T15:44:02.724Z	default	debug	Starting refresh cycle
2018-09-03T15:44:02.724Z	default	debug	Checking connection to launcher.eveonline.com
2018-09-03T15:44:02.725Z	default	debug	Checking connection to binaries.eveonline.com
2018-09-03T15:44:02.725Z	default	debug	Checking connection to resources.eveonline.com
2018-09-03T15:44:02.784Z	default	debug	QUrl(“https://launcher.eveonline.com/release/3024/”) opened succesfully
2018-09-03T15:44:03.245Z	default	debug	handleCommand: “getprofiles”
2018-09-03T15:44:03.248Z	web	debug	info: locale switched from en to en 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.295Z	default	debug	launcher.eveonline.com connected
2018-09-03T15:44:03.303Z	web	debug	info: No users were available for setTokens 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.397Z	default	debug	resources.eveonline.com connected
2018-09-03T15:44:03.417Z	default	debug	binaries.eveonline.com connected
2018-09-03T15:44:03.417Z	default	debug	Checking version at “https://binaries.eveonline.com/evelauncher_mac_release.json”
2018-09-03T15:44:03.419Z	default	debug	Scheduled task “Version info downloader”
2018-09-03T15:44:03.419Z	default	debug	Starting task “Version info downloader”
2018-09-03T15:44:03.420Z	default	debug	“Version info downloader” go: 0.001
2018-09-03T15:44:03.447Z	default	debug	Refresh already in progress
2018-09-03T15:44:03.566Z	web	debug	info: Detected UI version 3024 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:03.913Z	default	debug	Official version is “1225328”
2018-09-03T15:44:03.914Z	default	debug	Checking wine version at “https://binaries.eveonline.com/wine_mac_release.json”
2018-09-03T15:44:03.914Z	default	debug	Finished task “Version info downloader”
2018-09-03T15:44:03.914Z	default	debug	Scheduled task “Wine info downloader”
2018-09-03T15:44:03.915Z	default	debug	Starting task “Wine info downloader”
2018-09-03T15:44:03.915Z	default	debug	“Wine info downloader” go: 0
2018-09-03T15:44:04.260Z	default	debug	Wine version is “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:44:04.260Z	default	debug	Finished task “Wine info downloader”
2018-09-03T15:44:04.260Z	default	debug	startWineUpdate “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:44:04.260Z	default	debug	Scheduled task “Index downloader for wine”
2018-09-03T15:44:04.260Z	default	debug	Starting task “Index downloader for wine”
2018-09-03T15:44:04.261Z	default	debug	“Index downloader for wine” go: 0.001
2018-09-03T15:44:04.446Z	default	debug	Finished task “Index downloader for wine”
2018-09-03T15:44:04.446Z	default	debug	Index size: 401091
2018-09-03T15:44:04.469Z	default	debug	onWineCheckFinished
2018-09-03T15:44:04.470Z	default	debug	refreshServers “”
2018-09-03T15:44:04.470Z	default	debug	Calling refresh on “tq”
2018-09-03T15:44:04.470Z	default	debug	Scheduled task “Patch info downloader for Tranquility”
2018-09-03T15:44:04.470Z	default	debug	Starting task “Patch info downloader for Tranquility”
2018-09-03T15:44:04.471Z	default	debug	“Patch info downloader for Tranquility” go: 0.001
2018-09-03T15:44:05.114Z	default	debug	Finished task “Patch info downloader for Tranquility”
2018-09-03T15:44:05.115Z	default	debug	Scheduled task “Index downloader for Tranquility”
2018-09-03T15:44:05.115Z	default	debug	Starting task “Index downloader for Tranquility”
2018-09-03T15:44:05.116Z	default	debug	“Index downloader for Tranquility” go: 0.001
2018-09-03T15:44:05.163Z	default	debug	Finished task “Index downloader for Tranquility”
2018-09-03T15:44:05.164Z	default	debug	Index size: 17173
2018-09-03T15:44:05.166Z	default	debug	onEndUpdate for tq
2018-09-03T15:44:05.166Z	default	debug	refreshServers “tq”
2018-09-03T15:44:05.166Z	default	debug	Calling refresh on “sisi”
2018-09-03T15:44:05.167Z	default	debug	Scheduled task “Patch info downloader for Singularity”
2018-09-03T15:44:05.168Z	default	debug	Starting task “Patch info downloader for Singularity”
2018-09-03T15:44:05.169Z	default	debug	“Patch info downloader for Singularity” go: 0.001
2018-09-03T15:44:05.181Z	web	debug	info: updateProgress request for tq completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:05.530Z	default	debug	Finished task “Patch info downloader for Singularity”
2018-09-03T15:44:05.531Z	default	debug	Scheduled task “Index downloader for Singularity”
2018-09-03T15:44:05.531Z	default	debug	Starting task “Index downloader for Singularity”
2018-09-03T15:44:05.532Z	default	debug	“Index downloader for Singularity” go: 0.001
2018-09-03T15:44:05.579Z	default	debug	Finished task “Index downloader for Singularity”
2018-09-03T15:44:05.580Z	default	debug	Index size: 17845
2018-09-03T15:44:05.583Z	default	debug	onEndUpdate for sisi
2018-09-03T15:44:05.583Z	default	debug	refreshServers “sisi”
2018-09-03T15:44:05.583Z	default	debug	Calling refresh on “duality”
2018-09-03T15:44:05.584Z	default	debug	Scheduled task “Patch info downloader for Duality”
2018-09-03T15:44:05.584Z	default	debug	Starting task “Patch info downloader for Duality”
2018-09-03T15:44:05.584Z	default	debug	“Patch info downloader for Duality” go: 0
2018-09-03T15:44:05.593Z	web	debug	info: updateProgress request for sisi completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:05.914Z	default	debug	Finished task “Patch info downloader for Duality”
2018-09-03T15:44:05.915Z	default	debug	Scheduled task “Index downloader for Duality”
2018-09-03T15:44:05.915Z	default	debug	Starting task “Index downloader for Duality”
2018-09-03T15:44:05.916Z	default	debug	“Index downloader for Duality” go: 0.001
2018-09-03T15:44:05.964Z	default	debug	Finished task “Index downloader for Duality”
2018-09-03T15:44:05.965Z	default	debug	Index size: 17173
2018-09-03T15:44:05.966Z	default	debug	onEndUpdate for duality
2018-09-03T15:44:05.967Z	default	debug	refreshServers “duality”
2018-09-03T15:44:05.967Z	default	debug	refreshServers done
2018-09-03T15:44:05.967Z	default	debug	Last verify time: QDateTime(2018-08-27 22:10:16.000 ADT Qt::TimeSpec(LocalTime))
2018-09-03T15:44:05.967Z	default	debug	“Scheduling refresh after 15 minutes”
2018-09-03T15:44:05.974Z	web	debug	info: updateProgress request for duality completed 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.070Z	default	debug	handleCommand: “ssoCode”
2018-09-03T15:44:31.076Z	web	debug	info: Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https://launcher.eveonline.com” from accessing a cross-origin frame. 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.076Z	web	debug	info: Starting SSO status check for Tranquility at https://login.eveonline.com/version 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:44:31.517Z	web	debug	info: SSO check responded with OK. Stopping retries. 1 https://launcher.eveonline.com/release/3024/static/js/main.44ab8f11.js
2018-09-03T15:59:05.551Z	default	debug	Starting refresh cycle
2018-09-03T15:59:05.552Z	default	debug	Checking connection to launcher.eveonline.com
2018-09-03T15:59:05.553Z	default	debug	Checking connection to binaries.eveonline.com
2018-09-03T15:59:05.554Z	default	debug	Checking connection to resources.eveonline.com
2018-09-03T15:59:05.921Z	default	debug	binaries.eveonline.com connected
2018-09-03T15:59:05.947Z	default	debug	resources.eveonline.com connected
2018-09-03T15:59:05.960Z	default	debug	launcher.eveonline.com connected
2018-09-03T15:59:05.960Z	default	debug	Checking version at “https://binaries.eveonline.com/evelauncher_mac_release.json”
2018-09-03T15:59:05.961Z	default	debug	Scheduled task “Version info downloader”
2018-09-03T15:59:05.961Z	default	debug	Starting task “Version info downloader”
2018-09-03T15:59:05.962Z	default	debug	“Version info downloader” go: 0
2018-09-03T15:59:06.405Z	default	debug	Official version is “1225328”
2018-09-03T15:59:06.406Z	default	debug	Checking wine version at “https://binaries.eveonline.com/wine_mac_release.json”
2018-09-03T15:59:06.406Z	default	debug	Finished task “Version info downloader”
2018-09-03T15:59:06.406Z	default	debug	Scheduled task “Wine info downloader”
2018-09-03T15:59:06.406Z	default	debug	Starting task “Wine info downloader”
2018-09-03T15:59:06.407Z	default	debug	“Wine info downloader” go: 0.001
2018-09-03T15:59:06.876Z	default	debug	Wine version is “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:59:06.876Z	default	debug	Finished task “Wine info downloader”
2018-09-03T15:59:06.877Z	default	debug	startWineUpdate “wine-2.22-114-g202fe31-ccp-master-117”
2018-09-03T15:59:06.877Z	default	debug	Scheduled task “Index downloader for wine”
2018-09-03T15:59:06.877Z	default	debug	Starting task “Index downloader for wine”
2018-09-03T15:59:06.878Z	default	debug	“Index downloader for wine” go: 0.001
2018-09-03T15:59:07.058Z	default	debug	Finished task “Index downloader for wine”
2018-09-03T15:59:07.059Z	default	debug	Index size: 401091
2018-09-03T15:59:07.072Z	default	debug	onWineCheckFinished
2018-09-03T15:59:07.072Z	default	debug	refreshServers “”
2018-09-03T15:59:07.072Z	default	debug	Calling refresh on “tq”
2018-09-03T15:59:07.072Z	default	debug	Scheduled task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.072Z	default	debug	Starting task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.073Z	default	debug	“Patch info downloader for Tranquility” go: 0.001
2018-09-03T15:59:07.427Z	default	debug	Finished task “Patch info downloader for Tranquility”
2018-09-03T15:59:07.428Z	default	debug	onEndUpdate for tq
2018-09-03T15:59:07.428Z	default	debug	refreshServers “tq”
2018-09-03T15:59:07.428Z	default	debug	Calling refresh on “sisi”
2018-09-03T15:59:07.428Z	default	debug	Scheduled task “Patch info downloader for Singularity”
2018-09-03T15:59:07.428Z	default	debug	Starting task “Patch info downloader for Singularity”
2018-09-03T15:59:07.429Z	default	debug	“Patch info downloader for Singularity” go: 0.001
2018-09-03T15:59:07.755Z	default	debug	Finished task “Patch info downloader for Singularity”
2018-09-03T15:59:07.755Z	default	debug	onEndUpdate for sisi
2018-09-03T15:59:07.755Z	default	debug	refreshServers “sisi”
2018-09-03T15:59:07.756Z	default	debug	Calling refresh on “duality”
2018-09-03T15:59:07.756Z	default	debug	Scheduled task “Patch info downloader for Duality”
2018-09-03T15:59:07.756Z	default	debug	Starting task “Patch info downloader for Duality”
2018-09-03T15:59:07.756Z	default	debug	“Patch info downloader for Duality” go: 0
2018-09-03T15:59:07.790Z	default	debug	Finished task “Patch info downloader for Duality”
2018-09-03T15:59:07.791Z	default	debug	onEndUpdate for duality
2018-09-03T15:59:07.791Z	default	debug	refreshServers “duality”
2018-09-03T15:59:07.791Z	default	debug	refreshServers done
2018-09-03T15:59:07.791Z	default	debug	Last verify time: QDateTime(2018-08-27 22:10:16.000 ADT Qt::TimeSpec(LocalTime))
2018-09-03T15:59:07.791Z	default	debug	“Scheduling refresh after 15 minutes”

Nimitz_Olaf · September 3, 2018, 7:12pm

Erethond’s friend here.

I also don’t see the “cancel” option. I’m on a Mac, if that’s a clue.

Merssedes_Kurotsuki · September 3, 2018, 7:13pm

I was not able to post logs directly (see 1st post) due to “new users can’t add more than 2 links in post”.

PS. Linux.

Nimitz_Olaf · September 3, 2018, 7:15pm

It was the same “2 links” reason, but for some reason replacing “://” with “-” didn’t work for me.

Also, trouble with logging in seemed to happen after today’s updates.

Merssedes_Kurotsuki · September 3, 2018, 7:16pm

I used triple “-”.

Nimitz_Olaf · September 3, 2018, 7:18pm

I tried that first, then went to single “-”.

Skototounta · September 3, 2018, 7:52pm

same problem for me, after updating launcher.

message is :

Coult not connect to login server
Your launcher experienced an issue while trying to connect to the
EVE Online login service.PLease check your internet connectivity.
The launcher will automatically try to establish a connection

I’m on Mac OSX 10.13.6 and I have no problem with my internet connexion.
Some friend are in linux and have same issue.
It’s work on windaub…

so have you got a solution?

Qiaolian_Shih · September 3, 2018, 8:11pm

Not sure about people who can’t see a Cancel button. I’m on Windows, have multiple accounts listed, and I tried to login a few times. Not sure if the cancel shows up after the first failed attempt, maybe?

CCP_Avalon · September 3, 2018, 8:19pm

Hey there!

Requesting SSO status check because of iframe error during login: Blocked a frame with origin “https://launcher.eveonline.com” from accessing a cross-origin frame.

Iframes are unfortunately very ambiguous regarding any errors that you can encounter. But from that error we can see that it failed to load the expected page - making the launcher assume the login service to be down, prompted a status check.

If you’re getting this error where the login form would usually be…

Your launcher experienced an issue while trying to connect to the EVE Online login service.
Please check your internet connectivity.

And if you’re attempting to connect to Tranquility (the live server), try opening this page in your chosen browser: https://login.eveonline.com/.

If you can successfully open this page, you may want to try one of two things… (or both if you’re feeling adventurous!)

Try clearing your launcher data (this will remove all - if any - pinned accounts), method provided below
Switch to the beta version of the launcher UI, method provided below

Clear data:

Turn off your launcher
Find the launcher data directory
2a) Windows: %LOCALAPPDATA%\CCP\EVE\QtWebEngine
2b) Mac: ~/Library/Application Support/CCP/EVE/QtWebEngine (basing this path off the launcher logs)
Rename the Default folder (personally I go for _Default)
Start launcher again & try to login

Change to beta:

Click on the E icon in the upper right corner of the launcher
Click settings
Use the version drop-down to select beta
Click OK
On the left bar above account management should be the option to update UI, click it.
If the button is missing & does not appear in 15 seconds, you can restart the launcher.
(optional) Try clearing launcher data
Try logging into EVE with the beta method

Lexia_Cassidy · September 3, 2018, 8:36pm

It worked for me too.
I entered my account info, clicked ok, nothing happens.
I re-enter my info then click cancel and my account is loged in after…
windows 10

Merssedes_Kurotsuki · September 3, 2018, 8:47pm

Login page opens and authenticates me correctly from FF 56.
After switching to Beta, white window after entering credentials and pressing “Login”.
Rollback to “Release” and clear data = old result.

Kelchu_Bizkack · September 3, 2018, 8:52pm

Cleared data, but still getting same “cannot connect” message. Do not have option to version-change to beta? No “cancel” button. Login still failing. Mac OSX.

Nimitz_Olaf · September 3, 2018, 9:02pm

Was able to successfully log in via a web browser (Opera).

Tried the clear data: no effect.

Tried the change to beta: same white window as reported by Merssedes Kurotsuki after entering credentials, so unsuccessful log in. Haven’t tried a roll back.
Mac OSX 10.13.6.