Good time of day. New on this forum, so sorry if wrong place to write. Can’t login to Tranquility. Launcher says “Unable to login”. Launcher logs: 2018-09-03T21:31:14.362Z default debug handleCommand: “ssoCode” 2018-09-03T21:31:14.365Z web debug info: Requesting SSO status check because of ifram…

Earlier today an update to the login service was deployed, which should correct the issue of “could not connect to login service” users, on mac & linux, were experiencing with the iframe on the release version (3024). [image] If anyone used the beta version (3059) of the launcher, and encountered …

My friend (on a mac) and I (on linux) are having the same issues. Oddly, enough, pinned account on my linux launcher work, but after un-pinning one, I can’t add it again. On windows, I get a similar error message but the launcher then proceeds to log in any ways… Might be related to today’s update…

Same deal here. I can login to the website fine but the launcher just flashes ‘Cannot connect to Login Server’ and goes back to user/pass fields.

This appears to be an ongoing problem. Glad to know that support tickets get ignored.

Uhh, what the heck? I kept trying, and finally just clicked ‘cancel’ below the login fields, and … it acted like I logged in. I could click play next to my account name and I got into the game just fine.

holy crap that actually worked lol - thanks

Maybe it’s related to: [image] Launcher UI 3059 (on beta) & 3090 (on release) EVE Launcher Hey everyone, we’ve recently updated the beta version of the launcher UI. This version includes changes to the login behavior, where we’ve completely abandoned the previous method o…

[image] Qiaolian_Shih: clicked ‘cancel’ below the login fields For some reason, i don’t see such button :frowning:

interesting! Something to try… In the meantime, here is a log from my friend (who can’t post for some unknown reasons): ▶ Log

Erethond’s friend here. I also don’t see the “cancel” option. I’m on a Mac, if that’s a clue.

[image] Erethond: who can’t post for some unknown reasons I was not able to post logs directly (see 1st post) due to “new users can’t add more than 2 links in post”. PS. Linux.

Unable to login

Issues, Workarounds & Localization EVE Launcher

Merssedes_Kurotsuki (Merssedes Kurotsuki) September 3, 2018, 7:09pm 7

Maybe it’s related to:

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Unable to login

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