P.745
Module C
Communications
Skills for the
Systems Analyst
As was the case in the biblical
Tower of Babel project,
a communication gap has developed
between the end-user and the
data processor.
The systems analyst is supposed to bridge
this communication gap.
p.746
Communicating with People
Three Audiences for Interpersonal
Communications During Projects
- The project team
- Your end-users
- Management
Use of Words : Turn-Ons and Turn-Offs
p.747
…leave your acronyms in the CIS offices!
Meetings, Presentations, and Walkthroughs
p.748
How to Run a Group Meeting
V - Meeting Purposes
1 Presentation Definition
2 Brainstorming Ideas
3 Problem Solving
4 Conflict Resolution
5 Progress Analysis
6 Gather Facts
7 Merge Facts
V - Meeting Location
Factors
1 Size of Room
2 Lighting
3 Noise from Outside
Room
4 Seating Arrangement
5 Temperature
6 Audiovisual Needs
p.749 Conduct the Meeting
Brainstorming can be an effective technique
for generating ideas during group meetings.
Follow Up on The Meeting
How to Make a Formal, Oral Presentation
V - Presentations Uses
1 Sell New system
2 Sell New Ideas
3 Sell Change
4 Head Off Criticism
5 Address Concerns
6 Verify Conclusions
7 Clarify Facts
8 Report Progress
p.751 Conducting The Presentation
p.752 Figure C.1 Guidelines for Visual Aids
p.753 DOCUMENTATION THAT CAN BE VERIFIED THROUGH
WALKTHROUGHS
Walkthroughs : A Peer Group Review Technique
p.754 Written Reports
Business and Technical Reports for
Systems Development
**Systems Analysis Reports**
p.755 Figure C.2 Walkthrough Form
Walkthrough Report
p.756 Walkthrough Action List
p.757 Systems Design Reports
Request for proposals
**Systems Implementation Reports**
p.758 Length of a Written Report
Organizing the Written Report
Primary Elements
p.759 Factual Format - - Administrative Format
Figure C.3 - Alternative Formats for Reports
Secondary Elements Figure C.4
p.760 Writing the Business or Technical Report
Summary
p.761 Figure C.5 How to Write a Report
p.762 Problems and Exercises
p.764 Annotated References and
Suggested Readings
Gallagher, William J. - Writing The
Business and Technical Report. 1978
Gildersleeve, Thomas R. - Successful Data
Processing Systems Analysis. 1978
London, Keith - The People side of Systems. 1976
Machiavelli, Noccolò. - The Prince and
Discourses, trans. Luigi Ricci. New York Random House, 1950.
Malloy, John T. - The Woman’s Dress for
Success Book. 1975
Malloy, John T. - Dress for Success, 2nd ed. - 1987
“America’s first wardrobe engineer.”
Matthies, Leslie H. - The Management System:
Systems Are for People. 1976
Smith, Randi Sigmund. - Written Communication
for Data Processing. 1976
Strunk, William Jr., and E.B. White. - The
Elements of Style. 1979
Stuart, Ann. - Writing and Analysing Effective
Computer System Documentation. 1984
p. 766
Module D
Feasiblity and Cost-Benefit Analysis
Techniques.
Extracts of Quote(s) from
Systems Analysis and Design Methods , 2nd Edition
by Jeffrey Whitten (Author), Lonnie Bentley (Author) , and Dittman, before 1992
(99%).
