Made a new alt, as one does, got Trig standing on it and as I self destructed in Pochven space to get back to Jita I suddenly got an extra mail and a GM opened a message saying my first destroyed ship was reimbursed and was now sitting at my home station.
CCP is being pro-active in helping to retain new players.
Their studies have shown that the first ship loss is ‘The Magic Moment’ of when a new player decides to stay or quit the game. Getting their first ship loss returned will hopefully encourage them to stay and play…
That is certainly possible, and hopefully they’re prepared with some data-mining to determine if it helps or not.
Myself I think it may set up unwarranted expectations of how EVE is going to work for them in the future.
In a proper test, we’d have a group getting their first destroyed ship back, a group getting an email or an Aura pop-up lesson explaining that “you’re immortal, dying is part of EVE, ships are disposable and replaceable and it’s your skill and knowledge of the Eve-verse that makes you a better pilot”. (And a control group, of course.) And then compare the retention data.
Somehow, I doubt that’s gonna happen though… CCP will just pick whatever method won the last round of donut-fueled theorizing.
I suicided at a safespot in Pochven and saw no probes on Dscan during that process so no one could have looted or salvaged the wreck. It’s just the ship with a few fitted modules. I’ll do some more testing on other chars to see what happens.
But the first ship loss ( and capsule loss ) is actually in the new intro to the game…though with an alt you can avoid that intro. There are also compulsory ship losses in two of the level 2 military missions. So simply getting as far as military level 2 you have 4 losses already recorded…that you cannot avoid.
The NPE doesn’t count because it’s a scripted learning tutorial and the player has extremely limited control.
The Advanced Military Career Agent missions also don’t count, those ships are given to the player and their loss is forewarned / scripted into the mission briefing.
The main thing about it is that those ships don’t cost the player anything, no time or ISK was invested for those ships which means it’s not a devastating loss, that’s what ‘The Magic Moment’ is about.
Each morning I make ten new characters and Omega them. As soon as I can, I skill inject into a Marauder and fly it into the NPE mission system where I self-destruct. This gets me a newbro crybro replacement marauder from CCP, plus the insurance payout (I always do the highest insurance possible). I then make a support ticket, and complain that my computer glitched out, this also gets me a Marauder as CCP doesn’t check whether I already got one. I also link my killmail in Rookie Help with a sadface, this will get me 2-3 additional Marauders from wellwishers. For an hour’s work each morning, I am up 20-30 Marauders, which I sell in Jita (but sometimes I take them to Amarr). I also extract all the skill points, which become free skill points after I complain to CCP customer service and get all my PLEX back so I can omega new characters. It’s pretty easy isk/hr. I then track who buys the Marauders and shoot them (I have dedicated ganker alts for this purpose).