2018/04/26 - Mass Disconnect Due To DDoS Attack

Communications Center General Discussion
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914

report a bug done again

915

Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the ā€œsocket closedā€ message.

Tried again, only logging in a single client and the same thing happens.

916

All i get is this:

Captura%20de%20tela%20de%202018-04-26%2019-35-18
Captura de tela de 2018-04-26 19-35-18.jpg1920Ɨ1080 565 KB

917

Send us a link to your tickets. Then please work on your customer service skillsā€¦they are lacking

918

@CCP_Explorer Then your scrubbing is wrongā€¦

Iā€™ve tried VPN tunneling to England, Iceland, Germany, New York and Boston. No go. Just a black screen after character select. Also tried no VPN at all. Also ALL of the VPNā€™s listed work with Singularity.

919

trying to log into account management now, but Iā€™m getting the following error: http://prntscr.com/jaleez

920

same here

921

Link to the CCP Customer Support site where you can submit tickets:

https://support.eveonline.com/hc/en-us

1 Like
922

one report a bug more
Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the ā€œsocket closedā€ message.

923

about time. now how long will it take to get a response. I will time stamp it

924

Singularity and Tranquility are in two different data centers in different countries. Singularityā€™s network traffic is not being scrubbed.

1 Like
925

after I saw the reason he stated, it does make sense.

just my 0.02 cents worth

926

i have to do report a bug each 60 second ?
after each try

927

hahaha http://prntscr.com/jalfos <- this is all i get until it times out

928

Support Request #615587 there you go. What number are you currently working on? Let me know so that I can go on a vaction for 2 to 3 months while you get to my ticket

929

This situation happen once on a rts game called Travian and when they solved the issues they gave all players an amount of gold, Which is game currency like plexā€¦

930

one more try

931

Would you mind telling me how, when you already have the account name, you are gonna get any extra info from a support ticket when I cant log in to show you anything?

932

@CCP_Explorer Iā€™ve submitted a support ticket. I continue to try different VPNs as my VPN provider as hundreds of config options to bounce around different countries. If youā€™d like a technical tester Iā€™m willing and available. Iā€™m a UNIX/Network Engineer for MITā€¦ Willing to helpā€¦ can find my email etc in my ticket associated with my name obviously.

933

Guess what I typed in my support ticket? The exact same thing I typed in this chat