report a bug done again
Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the āsocket closedā message.
Tried again, only logging in a single client and the same thing happens.
Send us a link to your tickets. Then please work on your customer service skillsā¦they are lacking
@CCP_Explorer Then your scrubbing is wrongā¦
Iāve tried VPN tunneling to England, Iceland, Germany, New York and Boston. No go. Just a black screen after character select. Also tried no VPN at all. Also ALL of the VPNās listed work with Singularity.
trying to log into account management now, but Iām getting the following error: http://prntscr.com/jaleez
same here
Link to the CCP Customer Support site where you can submit tickets:
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one report a bug more
Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the āsocket closedā message.
about time. now how long will it take to get a response. I will time stamp it
Singularity and Tranquility are in two different data centers in different countries. Singularityās network traffic is not being scrubbed.
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after I saw the reason he stated, it does make sense.
just my 0.02 cents worth
i have to do report a bug each 60 second ?
after each try
hahaha http://prntscr.com/jalfos <- this is all i get until it times out
Support Request #615587 there you go. What number are you currently working on? Let me know so that I can go on a vaction for 2 to 3 months while you get to my ticket
This situation happen once on a rts game called Travian and when they solved the issues they gave all players an amount of gold, Which is game currency like plexā¦
one more try
Would you mind telling me how, when you already have the account name, you are gonna get any extra info from a support ticket when I cant log in to show you anything?
@CCP_Explorer Iāve submitted a support ticket. I continue to try different VPNs as my VPN provider as hundreds of config options to bounce around different countries. If youād like a technical tester Iām willing and available. Iām a UNIX/Network Engineer for MITā¦ Willing to helpā¦ can find my email etc in my ticket associated with my name obviously.
Guess what I typed in my support ticket? The exact same thing I typed in this chat