Too much theorizing. Let me know when you have knowledge of an actual issue.
I said âthere appearsâŚâ⌠not âthere isâŚâ. And just because I said donât quote me, doesnât give free reign to misquote.
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Tetchy⌠and no sense of humor - check
Thank you for your considered response. However the last sentence is unnecessary and slightly patronising.
My post was written from a very (at the time) frustrated posistion and was slightly tongue in cheek.
CCP Falcon said on the INN stream that he didnt want to be spending his evening trying to fix this when he has been working all dayâŚwell guess what⌠all of us players who have been working all day want a service that we pay for. If I had purchased a train ticket and my train was 7 hours late I would be entitled to a refund and would expect an apologetic response from the company responsible. CCPs PR has tanked in recent months in my (and others) opinion. This can easilly be drastically improved by employing empathetic employees to answer players frustrations - not senior development managersâŚ
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The difference is your train was not late.
Your train was delayed by a bunch of hoodlums with weapons who attacked the train forcing it to close itâs doors and route to a different station where at least some of the passengers would be able to get on.
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and? I would be compensated for the inconvenience and additional costs incurred would be covered.
I went to the cricket yesterday, the game got rained off (act of god) and I am getting a full refund unprompted from myself. Thats good customer service.
We have become to used to poor customer service from CCP that we take it as a given.
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10.08.18 keep getting kicked off server again! ddos again???
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ccp, please donât ever start online banking. you will fail
Yeah noâŚ
Your analogies and comparisons are terrible, because you are confusing one off events with a 24/7 operating service having some downtime.
Of which CCP often do provide compensation for anyway without people having to kick down their doors for it, but they arenât going to be announcing compensation till the disruption is actually over and they know whatâs happened, how itâs happened and how many people have actually been disrupted for how long. So they can actually announce any compensation properly.
TLDR: Grow up, stop being an entitled brat over this.
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Yes, & no.
We are forgiving of CCP because pew pew pew Internet Spaceships. Itâs a bit of both. We give them some slack, but wonât put up with it forever.
And free Skill-points are always useful 
Cricket gets rained off on a regular basis, enough for the ECB to come up with a policy to refund customers.
You are mistaking my tone clearly judging by your last sentence. If you are happy with the service you receive then good for you, just bacuse I am not does not make me an entitled bratâŚpretty sure I can be entitled for something I pay for however.
This attitude of defending poor customer service is very frustrating to witness, my RL profession requires me to deliver excellent customer service, so when I am on the receiving end of poor customer service it irritaes me. I dont know where you are from but maybe its cultural?
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This isnât what I said at all.
What I said was Iâd rather not be in the office in the middle of the night and Iâd prefer if things ran smoothly, but when these kinds of issues happen we have to be here.
Cut the trolling and attacking people.
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Go read your ToS and EULA regarding disruptions happening.
Itâs not poor customer service to not be able to keep your doors open when you are under armed attack.
Itâs in fact great customer service that they are able to open a side door and let some people in.
And itâs not poor customer service to say âWork hours are over, we are going to keep on this job tomorrowâ. (Which Falcon has just said isnât what happened while I wrote this)
Itâs nothing cultural about defending poor customer service, itâs the ability to recognise that they are actually delivering amazing service.
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Crossed wires here.
Iâm not saying that them getting attacked is bad customer service i appreciate this isnt their fault. What Iâm saying that the comments they are putting out in the public domain to their customer base is bad - sorry this is my bad for not being clear.
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Well said⌠Time to bring back the pre-millennial customer service that put paying customers first.
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thats not what Farrow was saying learn to read before you attack and when u offer a 24 hour a day service you are responsible of making sure it is staffed 24 hours a day too⌠and yes when you make promises your servers are safe and secure it is DEFINITELY your responsibility to keep that promise⌠its not like they give out this game and ALL its content for free its a business and customers should be treated as people not cash cows
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Apolgies for the misquote.
Iâm not trolling, if I was I wouldnt do it on my main.
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I was thinking the same thing.
Doesnât matter what was said or how it was interpreted.
The problem is the server instability and itâs susceptibility to attacks which shuts down service to paying customers. These issues have happened way too much in the past 6 months.
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Time for rollback? Worked fine before. Even had working local, with no issues.
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