20220225 - Connection Issues (UK)

EVE Information Portal Announcements
362

Disconnected again :S

363

Does CCP have an alterative? or can we invoice them for a VPN to use there service?

1 Like
364

DC again :confused:

365

Disconnected Again

366

it keeps dc’ing. Do we know when a patch is going to fix this?

367

Disconected again just now…

368

dc’eeing 20+ times a day, ready to give up :pensive:

369

DC’d again

370

Today it’s gone nuts

371

CCP not fix there servers :o

372

Disconnected while logging in now too

373

WTB a decent server to play on? Any other EVE servers availble?

374

Going to give up for a while, see if CCP sorts its network engineers out and fix the servers routing :S

375

This has been an excellent, helpful, and productive thread… until now it seems.

If any of the recent posters had even glanced through the previous threads they would understand that:

  1. This is not a CCP issue, it is a network issue that seems to be focussed on Virgin Media in the UK (but perhaps not exclusively)

  2. CCP are actually throwing a load of time effort and resource, with plenty of help from the engaged community, to fix what is essentially not their problem.

I share the frustration with constant DC, I lost a cloaked Buzzard to it this morning, but raging against the wrong targets is just childish and distracting. Be helpful or say nothing.

9 Likes
376

image
image750×1334 165 KB

Update on the virgin media page.

5 Likes
377

Unfortunately, the issue you are experiencing happens outside of CCP’s (extended) network. So there is very little CCP can do except gather information and alert the network providers involved so they can investigate and resolve the situation (In this thread’s case, Virgin Media and their parent Liberty Global).

It might seem pointless, but running the traceroutes as explained by the CCP Explorer and reporting with that information is really helpful, as it allows CCP to see what physical route your traffic takes, what network providers are involved in that route, and help pinpoint at which point things go wrong.

2 Likes
378

Today from approx 07:45 GMT I had 2 straight disconnects without even getting into the game. Then had a 3rd within an hour of this time.
Here is my traceroute today

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.COM [172.65.201.188]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.0.1
2 11 ms 10 ms 9 ms 10.53.32.217
3 9 ms 8 ms 8 ms leed-core-2a-ae40-0.network.virginmedia.net [80.0.55.189]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 19 ms 21 ms 18 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 21 ms 20 ms 20 ms 213.46.182.162
9 23 ms 27 ms 23 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 22 ms 31 ms 23 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
11 * * * Request timed out.
12 23 ms 30 ms 21 ms 172.65.201.188

Trace complete.

379

09:56 disconnect

380

Also 09:56

381

Disconnected 09:56

Tried running a trace but got timed out by hop 4 and did not complete