Disconnected 09:56
Tried running a trace but got timed out by hop 4 and did not complete
Hopefully this will help someone (Windows users):
Open a blank text file.
Copy the following into your file:
:START
@echo Started: %date% %time%
tracert tranquility.servers.eveonline.com
@echo Completed: %date% %time%
timeout 60
GOTO START
save your file (ie filename.bat) to your desired folder. MUST be .bat
Open a Command prompt window
Drag your saved file into the command prompt window (it will show the location when dragged) and hit enter/return to run it.
Voila - you are now trace routing every 60 seconds and the output will run every 60 seconds.
Simply change tiimeout 60 to your own desired time if needed 
2 Likes
10:14 Disconnect
Yeah, I logged in just in time to catch the 9.56.
So it seems the routing has changed which I guess means they are at least trying different things, although from the overnight posts it sounds like it may be worse.
Instead of
8 22 ms 22 ms 22 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 24 ms 21 ms 21 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 * * 18 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 20 ms 19 ms 25 ms 172.65.201.188
I now also get
8 23 ms 22 ms 26 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 23 ms 22 ms 20 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
10 * * 211 ms cloudflare-svc079354-ic369103.c.telia.net [213.248.67.9]
11 21 ms 23 ms 22 ms 172.65.201.188
So we are now going amsterdam then stockholm. Are VM actually aware the servers are in London?
Just out of curiosity, why does the final IP address show as being located in the US?
10:14 DC here too
most recent trace
7 21 ms 22 ms 23 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 22 ms 30 ms 213.46.182.162
9 25 ms 33 ms 32 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 23 ms 24 ms 23 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
11 * 25 ms * cloudflare-svc079354-ic369103.c.telia.net [213.248.67.9]
12 26 ms 25 ms 22 ms 172.65.201.188
Trace complete.
From running the batch file (mentioned at 20220225 - Connection Issues (UK) - #382 by Alaska):
Before -
6 33 ms 23 ms 28 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 19 ms 19 ms 17 ms 213.46.182.162
8 28 ms 21 ms 24 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 22 ms 22 ms 20 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
10 27 ms 31 ms * cloudflare-svc079354-ic369103.c.telia.net [213.248.67.9]
11 33 ms 23 ms 25 ms 172.65.201.188
After -
6 23 ms 36 ms 25 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 28 ms 19 ms 19 ms 213.46.182.162
8 23 ms 22 ms 30 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 24 ms 21 ms 24 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
10 * * * Request timed out.
11 36 ms 36 ms 26 ms 172.65.201.188
Did not hit the cloudflare on second call
Weird, no DC for me and I am undocked so would have expected to be.
10:14 DC here too, on a VPN connection.
For now many Virgin Media customer have used VPN (from the UK to the UK) to bypass the fault. Long-term then either Virgin Media finds that fault and fixes it (I have a relatively good confidence in that they do) or you should consider looking for another ISP that offers a high-quality, stable internet that is suitable for long-lived TCP connections. Honestly then Virgin Media did appear to offer such services before 22 o’clock on 23 February.
I don’t know if you can get compensated by Virgin Media for having to use VPN to bypass the fault.
We can’t fix internet network routing with a patch, and the server is fine.
We don’t control the internet network routing, in particular we do not control how Virgin Media routes their network. CCP with its external-network partner Cloudflare advertise through DNS and BGP where Tranquility is and where to route network traffic to. But ISPs control the routing within their own networks, what carriers they use, and where they peer with other networks. In particular, they control their egress points to other networks and don’t have to follow the shortest path. The best path from an ISP’s perspective is a combination of hops and cost. But BGP flaps and frequent routing changes are the bane of stable long-lived TCP connections, such as the one the EVE Client has to the EVE Server.
4 Likes
I’ve forwarded this.
10:24 Disconnect
Also forwarded.
1 Like
10.24 DC and we now seem to be back to the original routing from yesterday.
Edited the batch file to include start/end time so you know where to look 20220225 - Connection Issues (UK) - #382 by Alaska
10:24 DC
BEFORE
7 23 ms 22 ms 28 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 26 ms 40 ms 22 ms 213.46.182.162
9 29 ms 33 ms 33 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 33 ms 25 ms 33 ms brx-b4-link.ip.twelve99.net [62.115.116.231]
11 30 ms * * cloudflare-svc079354-ic369103.c.telia.net [213.248.67.9]
12 32 ms 29 ms 39 ms 172.65.201.188
AFTER
7 30 ms 31 ms 27 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 28 ms 23 ms 22 ms 213.46.182.162
9 30 ms 27 ms 27 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
10 22 ms 46 ms 31 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 33 ms 28 ms 50 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 33 ms 21 ms 29 ms 172.65.201.188
DC at 10:24 route has changed back to the one used yesterday
7 23 ms 57 ms 26 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 22 ms 23 ms 32 ms 213.46.182.162
9 24 ms 22 ms 30 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 23 ms 31 ms 23 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
11 24 ms 26 ms 35 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 20 ms 20 ms 28 ms 172.65.201.188
Trace complete.
Because the address is global and is routed to the nearest Cloudflare PoP. If you are in New Zealand then you get routed to Auckland, if you are in Scotland then you get routed to Edinburgh – and then Cloudflare transfer the data on their backbone to the GRE tunnels CCP has with them. See Cloudflare Global Network | Data Center Locations. My route to Tranquility, when not logged onto CCP’s work-at-home VPN, looks like this:
3 VFIS-GR-1.c.is [193.4.254.160]
4 fo-0-1-1-0-CCR01-Sidumuli.c.is [217.151.183.98]
5 rix-tg-gw.cloudflare.com [195.130.211.50]
6 172.65.201.188
where c.is is the backbone name for Vodafone Iceland and rix-tg-gw is at the Reykjavik Internet Exchange (RIX) where Vodafone Iceland and Cloudflare peer directly.
1 Like
Ok, thanks for the info 
10:38 Here we go again
Thanks! Love it. 
1 Like