20220225 - Connection Issues (UK)

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401

6 * * 18 ms 162.158.32.254
7 27 ms 16 ms 17 ms 162.158.32.11
8 16 ms 17 ms 23 ms 172.65.201.188

trace during the last DC at 10:39

402

BTW, Cloudflare was having Cloudflare Status - Network Performance Issues in Amsterdam, Netherlands region this morning. They should have been resolved at 10:31 UTC. Details in the link. (Normally this should not be relevant to UK players, but this entire thread is about strange routing.)

2 Likes
403

tracert end 10:37:37
6 32 ms 32 ms 38 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 20 ms 18 ms 17 ms 213.46.182.162
8 25 ms 37 ms 25 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 23 ms 25 ms 28 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 22 ms 22 ms 20 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 32 ms 18 ms 27 ms 172.65.201.188

tracert end 10:38:37:
6 32 ms 32 ms 38 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 20 ms 18 ms 17 ms 213.46.182.162
8 25 ms 37 ms 25 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 23 ms 25 ms 28 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 22 ms 22 ms 20 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 32 ms 18 ms 27 ms 172.65.201.188

tracert end 10:39:33
7 26 ms 34 ms 34 ms 213.46.182.162
8 20 ms 19 ms 26 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 20 ms 36 ms 18 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 39 ms 22 ms 20 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 40 ms 27 ms 18 ms 172.65.201.188

Annoyingly the script at 20220225 - Connection Issues (UK) - #386 by Alaska didnā€™t quite hit it in time by the looks

404

That looks familiar. Hops 6 and 7 are the same ones I caught originally.

405

yeah mate its the same hops I got last night too

406

Itā€™s not loyalty for me. I can get a 75Mbps from BT and 1 gig line from virgin.
In the most part, virgin are fine and tbh, eve is the only thing that seems to be an issue

4 Likes
407

signed on at 10:00am, DCā€™d at 10:14, 10:24 and 10:38 so far. Going to try and sort out some trace routes today since I have no choice but to be in game and just suffer the DCā€™s

408

this morning has been really bad for DC itā€™s like the Hokey Cokey in, out, in, out, and so on

1 <1 ms <1 ms 2 ms routerlogin.net [192.168.0.1]
2 8 ms 14 ms 8 ms 10.53.38.241
3 8 ms 9 ms 7 ms sgyl-core-2a-xe-110-0.network.virginmedia.net [82.2.246.185]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 26 ms 25 ms 29 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 41 ms 26 ms 27 ms 213.46.182.162
9 28 ms 35 ms 28 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 28 ms 28 ms 26 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
11 32 ms 27 ms 25 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 24 ms 33 ms 25 ms 172.65.201.188

Trace complete.
Iā€™ll also poke VM on this

2 Likes
409

Now got two trace route scripts running in separate Command Prompt windows which iā€™ll leave running through the day.

Due to trace route taking almost one minute, hopefully two of them running will catch things.

1 Like
410

Thanks! Anything that doesnā€™t look like the regular route, would be helpful to know about.

411

LOL
10:58 disconnect.

couldnā€™t even wait for downtime

412

Nothing different caught in the 10:58 drop in either of the two scripts running which between them output every 30 seconds.

EDIT - I LIE
Started: 03/03/2022 10:58:08.21
8 23 ms 38 ms 36 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
9 * 23 ms 27 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 19 ms 21 ms 20 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 22 ms 19 ms 25 ms 172.65.201.188
Completed: 03/03/2022 10:59:13.53
@CCP_Explorer

413

Just dropped

414

Excellent, we have seen this hop in previous disconnect trace routes but it is not present in the normal ones.

1 Like
415

@Alaska, can you perhaps send us a support ticket with the full traceroute from hop 1? Please post the ticket number here.

416

Sure, will do so now :+1:

1 Like
417

Here you go https://support.eveonline.com/hc/en-us/requests/1777888

1 Like
418

Many thanks; forwarded.

2 Likes
419

Do you want me to post any other ones caught to the same ticket or as new ones?

420

Actually, @Alaska, can you also post in the ticket the regular trace route, please; for comparison?