Being all nice and dandy towards CCP has not helped at all to prevent the disasters of the last 10 years. They did not listen to feedback and concerns about structures, about capitals, about industry, about the Rorqual and implemented all the thing how they envisioned them and then all the problems that they were told about materialized. They again did not listen to players when they formalized their vision for mining, which led to the recent trainwreck and only after massive opposition from players, they have started to change things around. They did not listen to player feedback or just brushed it aside during the Trig Shits invasion, which led to incredibly annoying and buggy experiences and results. Being nice also has not prevented CCP from implementing yet another annoying UI feature, the new NES button, despite all the feedback and effort from the red dot that we don’t need that kind of mandatory, unremovable UI features.
The time for playing nice is over if CCP doesn’t improve. If they need pastoral counseling because of the community, they should ask CCP Hillmar for the meds that he wanted us players to take to cope with EVE.