WOW! Internet customers who are still impacted; can you do an experiment for me and report back if this changes anything, please?
Be default then the EVE Client connects to Tranquility on port 26000 (this is known as the “Quake port”). But we also have backup port on 3724, which can be activated manually (this is known as the “WOW port” where the reference is World of Warcraft and not WOW! Internet…). We normally use this for customers where port 26000 is completely blocked outbound.
Please locate the prefs.ini file. You will normally find it in C:\Users\YOURPCUSERNAME\AppData\Local\CCP\EVE\c_eve_sharedcache_tq_tranquility\settings_Default\ or a similar location on your computer.
- Make a copy of this file for safe keeping.
- Open this file in a text editor, such as Notepad, and edit the last line port=26000 to port=3724
- Don’t change anything else and don’t add empty lines or line breaks.
- Save and close the file.
Start the Launcher, log in, and press the play button. Do you still get disconnected or is the stability better?
On Mac the prefs.ini file is probably under /Users/username/Library/Application Support/Eve Online/p_drive/Local Settings/Application Data/CCP/EVE somewhere.