You are correct that most of the complaints were about doing it via agency window, but that misses the point that players are demanded to perform these stupid extra clicks AT ALL. They detract from gameplay.
Click-to-claim makes us into one of Pavlov’s dogs.
Pavlov noticed that his dogs began to salivate in the presence of the technician who normally fed them, rather than simply salivating in the presence of food. Pavlov called the dogs’ anticipatory salivation “psychic secretion”. Putting these informal observations to an experimental test, Pavlov presented a stimulus (e.g. the sound of a metronome) and then gave the dog food; after a few repetitions, the dogs started to salivate in response to the stimulus.
It is so terribly unnecessary. We were getting rewarded by the previous system. The association was with gameplay activity. With this change, the reward association was moved to a stupid button. Please don’t stop protesting this change.