CCP Making my life boring Damn support system sucks


(Natalia Tiemerovna) #1

Ok we all know Support for any game sucks (especially MMO’s )

I’m just sick and tired of CCP leeching money out of my account in subscription fees for Omega but i can’t play the damn game because the damn launcher is broken AGAIN!!

This is the 2nd time this has happend. (client wouldn’t start after launcher updated)
The 1st Time i got so sick of waiting for The GM’s to get back to me i reinstalled windows. After reinstalling the game several times and drivers (all the usual crap)

This time it’s doing the same. I have done everything execpt reinstall windows and i am not going through that again.

Now the reason i said CCP are making my life boring is i am a Quadraplegic an stuck in bed most of the time and now i am just stuck lay in bed here bored.

It’s been over a week i have had this problem and 3 days ago they replied to my ticket asking fo a. dxdiag log (which i have sent)

Now for the last 3 days i have just been checking my inbox (and junk) and as i am writing this i received an email from support Now I am PISSED.
here is what was said over the last week or so

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(Victoria RavenSeer) #2

This sounds more like a problem with your computer tbh. No need to be rude to the support staff. If you’re patient, and aren’t asking the impossible, they are typically pretty helpful. Your attitude isn’t speaking wonders to your personality.

As is stated in their reply, the graphics card in your computer is too outdated to run eve. Rather than do the troubleshooting options presented to you, and give the developers more information to work with, you chose to respond with a complaint, whilst pretending they didn’t offer you any assistance.

There is no need to hurl abuse at the developers, it only makes you look childish. They normally give you omega time to make up for the lost time for your subscription (as they have done with me before); however you could simply cancel your subscription until the game is working, and then re-sub.

I suggest that you perform the tasks they assigned you in the support ticket, such as creating the DxDiag report file.


(Natalia Tiemerovna) #3

Did you even read it. I sent all what they asked for

and i have a Nvidia 1080 ti


(Victoria RavenSeer) #4

It sounds like your graphics card isn’t compatible with the game. I’ve had similar issues with my old pc. The only thing you could really do is change the graphics card, or get a new pc. If you submit the request data, their is a chance that they may be able to offer support for your graphics card in the future, but for now their is not much they can really do.


(Natalia Tiemerovna) #5

A new pc lol

i don’t think so


(Victoria RavenSeer) #6

“Thank you for contacting Player Experience. The game does not recognize your graphic card. Bellow is the error that is causing this issue for you taken from your log.
warning 2018-05-13T11:00:43 13356 C:\EVE\SharedCache\help\EVESharedCache\tq\bin\exefile.exe DESKTOP-A7BCHE5 evegraphics settings deviceClassification NOT found, using DEVICE_HIGH_END”


(Natalia Tiemerovna) #7

yes i know. but i am not the only person who has had this problem

i have seen forum posts going back over 3 years with the same problem with the launcher having this and similar problem’s


(Victoria RavenSeer) #8

I had the exact same issue a year ago, it has to do with your graphics card not supporting the game. I had to keep checking through graphics cards until i found one that worked, as one couldn’t display missiles as anything but black boxes, and so on.


(erad nok) #9

not able to tell which drivers your using for the Video card.
there has been a problem with drivers 397.55
Windows 10: Driver may get removed after PC has been left idle for extended period of time.

GeForce 397.64 WHQL is the current latest


(Natalia Tiemerovna) #10

Here is the driver info

NVIDIA System Information report created on: 05/16/2018 12:59:06
System name: DESKTOP-A7BCHE5

[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1080 Ti
Driver version: 397.64
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 3584
Core clock: 1569 MHz
Memory data rate: 11010 MHz
Memory interface: 352-bit
Memory bandwidth: 484.44 GB/s
Total available graphics memory: 27603 MB
Dedicated video memory: 11264 MB GDDR5X
System video memory: 0 MB
Shared system memory: 16339 MB
Video BIOS version: 86.02.39.00.90
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1B06 66963842
Part Number: G611 0050

it’s all up to date

Honestly there is nothing wrong with my pc


(Victoria RavenSeer) #11

I’m not a technical engineer, so i can’t help you with that; however your best bet is to just install a new graphics card completely. If you’re having so many issues with it, it is unlikely they will upgrade/update the drivers to support the game in the future. It’s not impossible, just unlikely.


(Natalia Tiemerovna) #12

Destiny 2
world of warcraft
overwatch
all work fine maxed out


(Obil Que) #13

Try using an alternative launcher

Be curious to see what happens


(Scooter Monkey) #14

Not to be that guy, but… I don’t think you’re supposed to post any private communications with devs, mods, GMS, and the like.


(Natalia Tiemerovna) #15

to tell you the truth I don’t really care anymore. As I said “it’s not like i can play the game”


(Nicolai Serkanner) #16

BYE!!!


(Scooter Monkey) #17

ahh… C’est la vie


(Natalia Tiemerovna) #18

Fly safe o7


(Sarah Flynt) #19

try downgrading the graphics driver to the last known working version

you could also try running the game in DX9 to see if that makes any difference: burger menu at the top right in the launcher -> settings -> check “Run clients in DX9”


(Natalia Tiemerovna) #20

I have already tried both

even run as administer to see if if was that.