While I agree, I feel it needs to be pointed out that CCP could afford to take that attitude back when they weren’t hemorrhaging players and having to introduce F2P and increasing microtransactions to squeeze as much as they can out of their old and only successful product.
Weak players are paying players, unfortunately. Or maybe they aren’t, because Alpha.
CCP put forth the notion that they want the game to be hard but not to see people lose because of complicated, obscure mechanics. So many chances were made to take this into account.
That said, what specifically are you complaining about?
Back in the day your Tickets got answered same day. Must have sacked them all because an account issue potentially costing them £300+ a year has not been answered for 48hrs. That’s no Eve for those accounts. (Refund issue easily solved).
I’ve been playing since 03 and to the best of my recollection I have never had a ticket answered in one day. Oh and I agree with OP, I have no idea why I still play this game.