Yes, CCP bascially created the CSM to deflect player anger away from themselves, and to be able to hold up a “See, we’re listening!” card whenever players get too dissatisfied. It pushes conflict over CCP directions more towards the player base and away from CCP personnel.
That said, it doesn’t take away from all the hard work the CSM membership has put in over the years trying to make EVE a better place for their particular interest groups. And it adds another layer of “virtual reality” to EVE’s mechanics, because there are few games that officially support a “player council”. So it’s interesting in and of itself, even if it doesn’t have as much impact on CCP as we might like.
CCP and the players aren’t equal, and never will be. Players aren’t game designers. Players aren’t coders. Many players barely know more than how to turn their PC on and connect to the web. “Players”, in general, can not and should not direct game development. To some degree, it’s true when some devs say “we can’t do what players want because players don’t really know what they want, or would be even more unhappy if they actually got it.”
That’s because someone who doesn’t see game mechanics design as an interrelated environment / ecosystem won’t be able to make choices that have balanced and beneficial effects. They see too small a picture, from their own personal bias.
Sure, I disagree with a lot of things CCP does. Sure, the game would have more players if they put more effort into finding out what actually works to keep players around, what loses their interest, and what they’re willing to pay cash for. However that’s a case of CCP becoming more professional, skilled and effective, and has nothing to do with “equality with players”.
Players can be a very good source of information, ideas, and even volunteer work… if you pick and choose very carefully how you gather that information from them. They aren’t equals in design, but of course they should be treated with respect because they’re the customers and the funds source.
The best players can do to achieve equality is the things they have done in the past - organize mass protests, be very visible in public media in their approval/disapproval, gather into larger groups that can make a coherent statement, and vote with their dollars and their online presence.
CCP pays more direct attention to player counts and cash flow, than they ever will to player posts.