That must be because you’re only quoting part of the comment. If you ignore important details you sort of change the whole meaning around.
That’s the actual quote. EVE Offline shows one set of stats - login numbers heading down even though Covid has caused overall gaming traffic to almost double and we’re heading out of summer and into the fall ‘increased activity’ phase. Login numbers are only part of the picture and are easily inflated by running non-stop login events.
The ‘exiting the game in significant numbers’ is actually more evident in the August economic report. If you understand how the report works, you only have to look at the activity graphs and the Money Supply chart to see what’s happening.