Alright, I’m getting massive framerate drops when I move my mouse. A lot of people say that this can be fixed by lowering your mouse report rate -which I tried. Unfortunately, Logitech G Hub doesn’t appear to be actually changing the report rate. I tested it with this online tool, and I still hit up 1k hz.
Update
I uninstalled Logitech G Hub and downloaded the older Logitech Gaming Software (64bit version). I made sure that the toggle switch on the home screen was set to “On-Board Memory” as other people have reported that setting it to “Automatic Game Detection” can also result in the report rating not getting set properly. I was finally able to change my report rate.
Now that I’ve lowered my mouse report rate, I still lose FPS when moving the mouse, however, I never drop below 30 FPS. I still want to stop that frame rate loss (to the best of my knowledge, this didn’t used to happen), but the game is at least in a playable state now. If anyone has any additional info or resources for me to check out, I’d greatly appreciate it.
Anyway, here’s a list of troubleshooting steps that I’ve found (I have tried most of them).
Troubleshooting for Mouse Related Frame Drops
- Use DDU to completely uninstall graphics card driver then reinstall it
- Use an older graphics card driver
- Run as an administrator
- Do malware scans (STIJ.exe virus in particular is known to cause this issue).
- Try a different mouse (I love my mouse, so this was not a solution for me)
- Disable all other HID Compliant devices in the device manager
• if you accidentally disable your mouse – Alt+Tab to cycle through windows, Tab to cycle through fields/buttons, Enter to make selections - Unplug all other USB devices
- Lowering Mouse Report Rate (i.e. via Logitech G Hub)
• Use this online tool to make sure that the report rate is actually getting set correctly
General Troubleshooting
- Use Hardware Monitor to make sure GPU/CPU isn’t overheating and throttling
- Disable Full Screen Optimization
• Open the folder eve\sharedcache\tq\bin
• Right click the exefile.exe select properties
• Select the compability tab.
• Under Settings, tick the Disable full screen optimization.
• Click apply.
• Run the game and see if the issue is resolved. - Delete all the logs from your EVE Online documents folder (tens of thousands of files can cause problems)
- Verify your Shared cache resource files.
• Start Launcher
• Click on open settings.
• Click on shared cache settings.
• Click on verify. - Disable all combat notifications / deny all security access to the logs/gamelogs folder. (this was a problem made known to the Devs in late 2018, so it may have been fixed)
- Run all monitors at same refresh rate if running multiple clients on separate monitors
- Disable Overwolf
How to pause Eve Online