Developers not being able to deal with toxic communities when they deliver these communities the material for its toxicity. Golden.
“If you want to have a forum where developers are willing to go and answer your questions, then it is also your responsibility to build a place where we feel welcome, and where we can disagree in a productive and professional manner,” Archangel85 said.
This is particularly rich. If we are supposed to provide developers a welcoming environment to pamper their fragile egos, it is their responsibility to give us paying customers gameplay experiences that are not bug ridden, faulty, exploitable, or simply horrible experiences despite the feedback that the studios value so much. Since this is not the case for most studios and developers despite the “months of hard work” that was put into the features, players have to continue to deal with crappy experiences and thus developers don’t deserve better treatment either.
Developers expect us players to be nice and cozy towards them but only very few actually deserve this experience. In the case of CCP, I do not think that anyone but the people around Karkur deserve this nice and cozy attitude. It is usually only her and her team that introduces actual gameplay improvements that make the game better.
Other developers at CCP? They keep breaking things for the sake of breaking things, they keep telling us that they have a plan without telling us the plan despite saying they would, or they leave issue lingering for weeks, months or years despite players suffering from the features “giving them valued feedback”. These developers don’t deserve nice and friendly attitude. If they want to have better experiences, they ought to change their attitude and development quality.
“It costs you nothing to assume that we were acting in good faith. None of us wake up in the morning and go to work in order to do a bad job.”
Again in the case of CCP, this is really hard to believe. Their track record of ignorance towards feedback and outright toxic behavior of leaders (CCP Hillmar’s Monocle gate’s " Former developer CCP Zinfandel even recently claimed that the Incarna pricing disaster was a direct result of Hilmar’s interference. Pétursson allegedly told Zinfandel that he “has no balls” and then multiplied all his prices by a factor of ten just before the expansion’s release. comes to mind) speaks for itself. An argument could be made that developers are being put under undue pressure from financial and stakeholder interests (as it was the case in the above instance or CDPR’s CP77 debacle), but then they should speak up against these interests to have a better work culture and environment that enables them to make better games and game features. But saying that toxic players drive people out of companies, is at best half-accurate.