I know making veterans happy and attracting/retaining new players is a very fine rope to walk. As a new player I have a suggestion:
I enjoy the security and combat missions a great deal. They are all PvE and really do not affect the balance of the game in any great way. The problem is, I am afraid to do them because of all the damn faction hits. I have been told to refuse this one or don’t accept that one. Let that one expire. Always be in a location where you have access to 2 or more agent givers. One night I flew around for a full hour before I could find a mission. I have stopped them all together. And it sux cause I love them more than any other part of the game.
Please get rid of faction hits for pve missions. It is needlessly confusing for new players. Frustrating as well. in truth you do not even seem to gain that much from doing them. Make far more mining in my Orca. I just love running them… the missions should be the easiest thing (And one of the most fun things) in the game for new players… and not to worry about damn faction hits doing them.