Who the process of ‘election’ favors:
Literally any form of democratic process favors those who can organize large numbers of people. It is unavoidable. There are structural ways to mitigate that, but they inevitably end up reducing things to a minimal number of voting blocs with the largest membership. Think of the null blocs as political parties, and it starts to become pretty impressive that CCP’s managed to come up with a version where anyone else gets elected.
That said… the large blocs also tend to have the 20,000 meter view. They’ve got people who’ve been in all parts of the game, and their leadership usually understands that their game is dependent on the game, and that the rest of the game needs to be healthy in order for nullsec to be healthy.
I’m not saying they always act on that knowledge, and in the past there have been a number of bloc-level alliance leaders who’ve used their numbers to put themselves on the CSM (yeah, Gobbins, Vily, Piggles, I’m talking about you) so that they can make decisions and have their alliance use advance knowledge of CCP’s moves without technically ‘leaking’ anything. Gosh, did that alliance just happen to do X, even though their exec never explained why they were doing X? Amazing how that worked, huh? So there’ve been bad-faith moves made, but in general, even the null blocs acknowledge they need the rest of the game to be healthy, and have a self-serving interest in making sure CCP doesn’t screw up highsec, j-space, etc.
Does CCP ignore the CSM? Not… exactly.
Instead, CCP falls victim to the greatest sin any game developer can suffer from: being human beings.
From what I’ve been told by a lot of former CSMs over the years, the CSM needs unanimity to really be effective. The process is pretty simple::
CCP devs (or the people they work for) come up with an idea.
Either a) they run it past the CSM, or b) they don’t. If (b), then the idea obviously passes beyond the CSM’s influence, so we’ll follow (a).
If the idea is catastrophically bad, the CSM usually can all recognize this, or be convinced of that by one another before the next meeting where they give their direct feedback. Usually, consensus on the viability of an idea is variable, but the really bad ones tend to get unanimous opinion.
As long as the opinion of ‘it’s bad’ is more or less unanimous, CCP can usually be convinced to take the idea back to the drawing board. However…
If the idea is a CCP dev’s special baby, ie, they’re really dead-set on doing it… then if they can find even one CSM to tell them ‘I kinda like it’ or anything even vaguely similar… the fervent opposition of the rest of the CSM—no matter how much supporting evidence that opposition can provide—will often be completely ignored because that developer has gotten his idea validated by someone, and so is convinced they’re right.
And then we get trollceptors, individually overpowered rorquals operating in fleets of 200+, changes to citadels that make it pretty much pointless to own medium structures outside of a large, organized bloc, and so on.
Re: a dipstick for player feeling.
IT SHOULD NEVER BE THIS. IT CANNOT BE THIS. You very much do not want your ‘is this idea a good one or a bad one, and what long-term impacts might it have?’ focus group functioning as a measure of player feeling. NEVER.
Most players are not engaged with the community. They don’t give a damn. They want to do their thing and ignore the nonsense. Moreover, when the game’s working well, most players have had no idea about how to game-out the long-term effects of changes. Right now that’s a bit skewed, but only because the players CCP’s got left are the rabid die-hards, and even they’re not all that great at it, especially when you take EVE’s complexity into account.
Put bluntly, quite a lot of the time, a change that will garner a lot of ‘positive player feeling’ will turn out to be bad over the long-term, because that feel-good response isn’t taking into account second- and third-order effects. And when those long-term effects come into play, everyone gets mad at CCP for it, despite themselves being the cheerleaders for the crap they’re now mad about.