My corporation is merging with another. My main character does not have access to his old ISP email address so he cant use SSO to join the new corp until the associated email with the account is changed to a new email address. He has no access to the old email.
I logged a ticket to get this corrected on the 25th of July, SUPPORT REQUEST #936699, I’ve had no response from CCP at all on this issue. The character with the problem is a veteran with 250 million SP and has supported five accounts for many years.
Frankly I expected better. This level of “service” is unacceptable. I at least expected a response that somebody was looking at the ticket.
If CCP want to remain veterans then a bit of TLC goes a long way.
It’s like it’s not your account or is at least shared. Also, from personal experience: if you have account access or mail issues you get helped really quickly IF your account doesn’t smell fishy and you provide them with some basic info, like payments etc.
The fact that it takes THAT long makes me believe that your account IS fishy, which brings us back to point one: It’s like it’s not your account or is at least shared.
Thanks- all the details recorded on the ticket show my character portrait and the ticket reference since it has been created must be some level of proof that the ticket is in the CCP system. The escalation system appears to be quite poor IMO
Get real- you live in a fantasy world- bollocks to the holiday season- how long is long enough- a week, a month, a year. I think nearly 2 weeks is long enough- I mean it’s not exactly been a day has it. For the record your a flaming little t**t
That would be because you don’t belong in a customer service environment. You don’t understand the concept of good service and I’m not going to waste my time explaining that that to a booze filled lush.
Don’t joke at my expense- your not affected with the issue so your comment was unnecessary and a waste of both your time & mine. If your so good at customer service you would be emphatic and not acting like a t**t- would you have felt better if I had posted this thread on a Monday- what a retard.
What makes you think I don’t work- I’m up at 4.30 AM every morning and I drive 212 miles per day, 5 days per week as well as working in excess of 9 hours per day as well as a minimum of the 5 hours round trip drive. You know nothing about me…only what you think you know…
A request like this will almost certainly go to Team Security. If you can login to the game, you should also be able to login to account management - same credentials - and change the email yourself. If you can’t do that, there is reason to be cautious and guard against a 3rd party trying to hijack the account.
Team security is very busy - response time could be measured in weeks, not days.