Ongoing login issues!

[Xero_Asanari]

Same here.

[LordSky_Shimaya]

Im not very technical with internet issues… How do I do this VPN thing?

[daoab]

Hi, thanks for noticing this!. Any info you need from our side just ask it! we will be happilly to give you anything you need.

Cheers

[Ouir_du_Fromage]

If Traceroutes will help, here’s mine from Portland Oregon, Xfinity/Comcast.

Starting traceroute diagnostics - this may take several minutes

Starting tracert for launcher.eveonline.com

Tracing route to d1hoqe10mv32pv.cloudfront.net [13.32.205.221]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 13 ms 16 ms 11 ms 96.120.60.181
3 12 ms 13 ms 12 ms ae-110-rur202.troutdale.or.bverton.comcast.net [162.151.213.173]
4 9 ms 10 ms 9 ms ae-56-ar01.troutdale.or.bverton.comcast.net [68.87.222.249]
5 15 ms 14 ms 17 ms be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
6 14 ms 14 ms 13 ms be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
7 12 ms 13 ms 14 ms 50.248.116.42
8 14 ms 15 ms 18 ms 52.95.52.148
9 15 ms 80 ms 50 ms 52.95.52.163
10 14 ms 15 ms 17 ms 205.251.225.109
11 28 ms 14 ms 16 ms 52.95.55.125
12 13 ms 15 ms 16 ms 52.95.55.253
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 16 ms 15 ms 15 ms server-13-32-205-221.sea19.r.cloudfront.net [13.32.205.221]

Trace complete.

Starting tracert for binaries.eveonline.com

Tracing route to d17ueqc3zm9j8o.cloudfront.net [13.32.205.247]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 10 ms 12 ms 9 ms 96.120.60.181
3 23 ms 11 ms 11 ms ae-110-rur202.troutdale.or.bverton.comcast.net [162.151.213.173]
4 10 ms 11 ms 10 ms ae-56-ar01.troutdale.or.bverton.comcast.net [68.87.222.249]
5 15 ms 14 ms 15 ms be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
6 16 ms 14 ms 14 ms be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
7 13 ms 14 ms 21 ms 50.248.116.42
8 15 ms 14 ms 16 ms 52.95.52.114
9 15 ms 15 ms 15 ms 52.95.52.127
10 14 ms 14 ms 15 ms 205.251.226.83
11 22 ms 15 ms 16 ms 52.95.55.123
12 14 ms 13 ms 14 ms 52.95.55.253
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 16 ms 15 ms 15 ms server-13-32-205-247.sea19.r.cloudfront.net [13.32.205.247]

Trace complete.

Starting tracert for resources.eveonline.com

Tracing route to dm794883twbxj.cloudfront.net [13.32.205.37]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 11 ms 11 ms 10 ms 96.120.60.181
3 12 ms 23 ms 10 ms ae-110-rur202.troutdale.or.bverton.comcast.net [162.151.213.173]
4 18 ms 15 ms 9 ms ae-56-ar01.troutdale.or.bverton.comcast.net [68.87.222.249]
5 15 ms 17 ms 16 ms be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
6 15 ms 13 ms 13 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
7 13 ms 18 ms 15 ms 50.248.116.34
8 14 ms 15 ms 17 ms 52.95.52.186
9 13 ms 17 ms 15 ms 52.95.52.199
10 16 ms 27 ms 20 ms 205.251.225.123
11 14 ms 15 ms 17 ms 52.95.55.127
12 14 ms 14 ms 15 ms 52.95.55.253
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 15 ms 15 ms 12 ms server-13-32-205-37.sea19.r.cloudfront.net [13.32.205.37]

Trace complete.

Traceroute diagnostics finished

[Salt_Foambreaker]

@Ouir_du_Fromage

Portland Oregon, Xfinity/Comcast.

I am very near to Portland, same provider, also down.

[CCP_Explorer]

@Proton_Power

My computers will not connect to Eve websites or the game. Only way I could post this is via my phone. This has nothing to do with the DDOS 4 days ago, this is new since today’s DT.

Our DDoS Mitigation partner has been scrubbing our network traffic today. Please send a support ticket to our Customer Support with details, including in particular your external IP address.

[Zachri]

@CCP_Falcon

unsure as to what is causing these issues

It’s the derivate latency effects of distributed cloud service architecture where specific parts (of which in game services are derivative for functionality) lie outside of full control of CCP. Every time there’s issues, it is preceded by glitches in the connectivity connections from those points, foremost the chat “server” (we really shouldn’t call it that).

[CCP_Explorer]

@Shai_Hulud

My clients were dropped from server about a half hour before DT, and I haven’t been able to connect to login server since.

Our DDoS Mitigation partner has been scrubbing our network traffic today; please send our Customer Support a help ticket.

[CCP_Explorer]

@Stalter_Arjar

I can login but can’t use the market … “The Market is not ready, please try later”.

This has been fixed. It was only affecting one particular market region.

[CCP_Explorer]

@Entourage_Madullier

they mitigated the DDOS by using region ip ban

No, we have DDoS Mitigation partner, who is scrubbing our network traffic.

[CCP_Explorer]

@daoab

Crearly we are collateral damage from the actions to resolve DDOS issues, they don’t know how to fix it properly, so every couple hours they change configurations or ipaddresses on login servers that make that part of users can’t see the login server at all or change range of ipaddresses that connection is being denied and mistaken by ddos attackers.

You are possibly being affected by our network traffic being scrubbed by our DDoS Mitigation partner. Please send a support request to our Customer Support.

[CCP_Explorer]

@Zachri

Whenever whatever issue plays up, the first sign I always get is the chat server disconnecting/reconnecting.

That is quite interesting since Tranquility is in a datacenter in London but the Chat Cluster is in AWS in Ireland. The EVE Client connects independently to the game itself on one hand and to the chat cluster on the other hand. This points to the issue being a network issue on a common route, therefore more possibly closer to you, such as your ISP.

[Salt_Foambreaker]

So your saying I have been scrubbed?

[Shai_Hulud]

Support request submitted. But, I’ll add this has been an example of why just submitting tickets is not enough at times. We had a number of people including CCP saying nothing was wrong at all, yet the group of people here reporting the exact same issue, in the exact same time range, with at the very least unusual frequency (forum doesn’t flood with login issue threads every day)… If we hadn’t posted here we would have no push back individually to fight your line that “it’s your ISP.” I’d probably be on the phone with my ISP right now…

I expect the game will be perfectly safe from DDoS once we are all ‘scrubbed’?

[Zachri]

@CCP_Explorer

That is quite interesting since Tranquility is in a datacenter in London but the Chat Cluster is in AWS in Ireland. The EVE Client connects independently to the game itself on one hand and to the chat cluster on the other hand. This points to the issue being a network issue on a common route, therefore more possibly closer to you, such as your ISP.

I’m aware of (a decent amount of) the distributed architecture, which reminded of similar issues with a service connected to AWS in Ireland (albeit completely unrelated to EVE Online). Hence the line of thought. Your observation could very well be related in some way, though the possible correlation I mentioned occurs both at home, at the house near work, and at work. In two cases a different ISP.

[Jonah_Chandril]

Sent a Customer Support Ticket through my cellphone with data, since my isp has probably been redflagged by the DDoS cleanup team. Launcher for Tranquility doesnt work (oddly, it does for test server), and none of the eve pages that require a login.

Hope this gets cleared soon, its a shame not to be able to log in when having limited gaming time.

[K_Toll]

No, it has NOT been fixed, Hiematar market is still “Not Ready”

[Nana_Skalski]

@CCP_Explorer

No, we have DDoS Mitigation partner, who is scrubbing our network traffic.

All players should thank the loser who ordered the DDoS.

[Khaalo]

Provfided logs, tracert, IP. Nothing since few days ago. i am still scrubbed…lol. Why did you ask us to provide all this detail if dont do anything with it?

[Moruk_Lap_Lamiz]

so many Login Issues atm, and for that u guys take a huge amount of $/€ thats crazy