Best answered by CCP Falcon in a similar recent thread, when it was closed:
They will give up on that returning chat problem if they did not given up yet.
The customers kept the game alive for 15 years.
Thanks for these tidbits, I can def see why those incidents would cause some massive rage after reading up on them. I hit an another couple articles that gave some more backstory on events and I can genuinely see where some rage comes from.
That said, change is required to stay fresh. People hate change, however if things stayed the exact same people would become bored. The likely influence from PA is pushing to make changes to increase player numbers and they are targeting why some players left the game and creating content/change for them.
Players also have a tendency to over-react at times as well.
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