It’s a bit of a reference to older days in eve, where CCP would actually engage on a technical innovation level with what - for example - botmakers or rmt networks would create. It cost a lot, didn’t give much result, and it also blinded CCP for a long time in thinking they were effective in dealing with those things. It’s probably something only someone who was engaged in anti-botting or on CCP’s end from those days will recognise as a reference.
Fortunately, they realised that at the time the easier approach was to cut off certain technical aspects (see the isboxer / broadcasting debate) and to provide content less suitable to automation. That had more and better results.
Unfortunately, this is also the origin of the idea that if CCP continues on that road they can eventually reduce the footprint of botting so dramatically that it becomes neglegible. Which is an assumption really. Theory, for a subset of the challenge, one which has a lot less impact than organised / higher level botting (and rmt, which has simply taking on a different form today).
That is where compromising CCP’s abilities to engage on these challenges hasn’t been the smartest decision ever. 1.5 person dealing with the challenge is, well, a bit of an issue. It’s a clear focus, a supported focus, one which takes a lot of work, but it is aimed at what essentially is a part of a complex challenge.
A lot of players who come from other games have a tendency towards not fully grasping EVE’s implementations of economies of scale, and are prone to botting where the CCP provided F2P shortcuts don’t provide or are unattainable for the player. CCP has adjusted policies, softenend them, to deal with that kind of learning curve. A lot can be said about that decision, but it is CCP’s prerogative to make it.
There’s quite a bit of automation / botting in EVE, but CCP’s perception has historically been focused on this being a realm of individual player activity. Even though in the past they got example after example of how group organisation always seeks to fill the same gaps as individual activity. But the impact of group organisation is vastly deeper and much more substantial than the impact of individual activity combined.
In a nutshell: CCP does focus on the problem. But on the symptoms of it. Based on an incomplete picture. Within constraints set for those who work on it by people who carry a different perspective on matters based on a different focus. It isn’t as if they are not addressing issues, it just is very fragmented and it comes from different angles.
This current drama flaring up is just a relatively small example of the actual disease. The real discussion should be about the question of why CCP’s focus is demonstrably on symptoms rather than disease. The real challenge here is to first figure out what the assumptions are and what is reality. A lot of that has - in my view - root in a strictly technical / analytical approach, completely sidestepping the painful fact that CCP is dealing with humans
What’s really sad is that for the player perspective the days where it was a case of “ask what you can do for CCP” are over. Because of the symptoms focus. Because of the visibility of policy changes. The traditional marketing and communication formats have become counterproductive. So the ball is in CCP’s court entirely.