Have you tried contacting the U.S. Attorney’s Office for the Southern District of New York? Based on the details provided, it looks like an entity (Project TriForce, LLC. 767 3rd Ave #35b, New York, NY 10017) had people from across state and country lines pay them thousands of dollars with no delivery, and in they process, they’ve damaged your Corporation’s name. This may be an indication of ongoing fraud.
Here is the contact information for the Office. Have an agent tell them that CCP wants to lodge a complaint against a US Entity that is within their District. Provide them the facts of what happened as you know it, the address of the company, who your POC was, etc. I’d wait until you have a good idea of how many people were harmed. Perhaps, use the list of people asking for the 100 dollar reimbursement as a reference point when you reach out to them so that the Attorney’s Office knows how many people were harmed. Enforcing the Interstate Commerce Clause and protecting the people from this type of action is exactly in their preview.
It may not yeild any results or it may get you and your player base the refund they desire.