I dont see what CSM and Fanfest has to do with player outreach. We have this forum, we can communicate directly already, there is no need for CSM or Fanfest in this regard. You can even argue CSM makes players and CCP further apart. That if the goal was to get players and CCP closer it has done the opposite. I was kinda shocked when i read a response from a CSM member in Assumbly Hall the other day and the member was like "sorry for the late reply i dont read the forums much* and im like how does he do his job then? what better place than forums to find out what players concerns etc. are?