For a while now, and it seems like it coincides with Guard leaving, there’s been very few ISD keeping tabs on the rookie channel. It’s full of trolls, clowns and attention whores drowning out the newbies and actual questions and nothing is being done against it.
There are some folks who put in active effort to help newbies to try and make EVE a better and more populated game, some of us have been doing this for years. But it seems like CCP doesn’t care enough about new influx of players to try and manage the channels a bit. Granted we’ve had an increase in GM’s showing up, but they’re only around for a bit and can’t make up for the time and effort ISD used to put in (and even that wasn’t exactly up to par).
I don’t know about other folks but I’m getting to a point where it’s simply not worth the effort and annoyance any more. So just a simple question: when and how is CCP going to care about the influx of possible new customers by helping and policing the official newbie channels?