From what I have seen of the game it’s not “hard” as I think of hard, the “skill” in the game seems to come from knowing what counters what and learning what to avoid and to a certain extent the training skill barrier, any kind of personal skill beyond that knowledge seems very limited, ie you don’t need fast reactions or good aim or high awareness of abilities that someone used so you can counter with your own ability.
It does however seem boring, ie it takes a long time to even equip your ship fly to a system to try and find some pvp, and I understand that my idea of boring isn’t your idea, however looking at Eve online and the amount of players it has I think my idea of boring is more common than yours
I think people quit not because it’s hard but because it’s boring and to become involved in anything interesting means you have to spend an inordinate amount of time been bored first. For example if you wanted to go out and have some fun pvp where you had fair fights how long would it take you to find a such a fight?
I think even Eve players find it boring, I have been watching streams of Eve and a lot of them complain that to actually get interesting FAIR fights is very difficult as, unless you are guaranteed a win, most people won’t fight. So the streamers fly around for ages not actually doing anything interesting, and sometimes even engage in fights they will certainly lose to entertain the viewers
What can be done to change it I don’t know, I imagine that the majority of the Eve player base are old school players and are very resistant to change and the amount of new players that start and remain is probably not very high. The Eve developers want to keep the old players happy but ultimately that won’t increase the population base. The old population base is probably enough to keep the game for a long time yet so maybe that’s not a bad thing and players like me are better off playing a game that we find more enjoyable.