Tranquility Connectivity Issues Megathread

Communications Center General Discussion
2

UPDATES:

03/02/2020 @ 16:34 UTC

  • Chat issues changed from MONITORING to ON-GOING as players are reporting problems with the service being unreliable.
  • The investigation to improve the overall situation has been on-going and will continue while teams are working on finding solutions to the service stability problems.

04/02/2020 @ 12:55 UTC

  • Chat issues are still prevalent. We are working with our partners on implementing different solutions that are aimed at improving the situation across the board.
  • Login issues and abrupt loss of connection continues to be a problem. We are closely working with our mitigation partner to minimize the impact the current situation has on the players. Your reports have been very helpful, please keep reporting your issues to us via forums. Twitter, and other social media - we are monitoring every possible communication channel there is.

05/02/2020 @ 14:47 UTC

  • Improvements were made that should have a positive effect on the stability of our services. However, the issues are not resolved and we are under a constant threat.
  • Teams continue investigating various problems to improve on or find alternative solutions that can help elevate the issues in the meantime.
  • Your reports on problems outside of the standard connectivity issues are being closely monitor, and we have active internal discussion on various topics with relevant teams.

06/02/2020 @ 15:15 UTC

  • The situation is improving and we see less unsuccessful logins overall in the last 24 hours.
  • Chat also looks to be in better shape, but some problems are still being reported.
  • The team continues the investigation while keeping a close eye on the health of our live services.
  • We were also speaking with our industry friends when looking at different options that players can consider, and would like to suggest trying GeForce Now service as a way to play EVE Online. Nvidia is currently running an offer on their premium service offering a free three-month trial which could help access EVE Online while we work on the connectivity problems on our end.

07/02/2020 @ 15:32 UTC

  • Issues with the connectivity continue to affect some players, and while we see a positive trend the matter still causes a problem for some players.
  • Reports about display issues and lost connection to the in-game chat channels are being investigated.
  • All items remain to be on top of our priority list and teams continue working on improvements around the clock.

10/02/2020 @ 09:38 UTC

  • Login issues persisted over the weekend for some players. The launcher message expired but has been brought back to inform pilots about potential issues. The work with our mitigation partner continues to limit the impact of any DDoS attempts on our services.
  • The in-game chat continues not to be working properly for some players.

11/02/2020 @ 16:29 UTC

  • Chat issues have been updated from ON-GOING to MONITORING. The main connectivity problems appear to be resolved and chat should function properly. Let us know if you are still having issues with the chat right now.
  • The situation with players being completely unable to access the game seems to be better overall. We are paying close attention to any reports and internal metrics that could indicate otherwise.
  • Connectivity and chat issues can still manifest when our services come under a DDoS. Improvements are the subject of ongoing discussions between our team and mitigation partners.
  • While our primary focus is on ensuring that our services are operational we have been having conversations about the compensation for affected players. We are formulating a plan and will share more on that at a later time.

13/02/2020

  • The situation for the past 24 hours has been good. The services are stable and players can connect and play EVE Online without major interruptions. If you are still unable to access EVE, please hit me up so we can try and assist you directly.
  • Taking into consideration the current impact, I am updating the status of the connectivity issues to MONITORING. We continue to pay close attention to the traffic and are ready to respond to any incoming attacks instantly.
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