One of the issues CCP is having is that the IP addresses of their chat system are publicly exposed. If it is system that can only be accessed from in game then those should be private ip addresses on an internal network. they could even employ a DNS (domain name) that is only resolved internally.
SO the outage we are experiencing i suspect is due to bad network engineering.
And really I’m pretty tolerant of the outage, i don’t mind and i dont need reimbursement i just want to know the why and how.
Almost think it would be better to pull the servers completely offline. With the timers running on Player owned structures and such, thinks can’t end well.
Thank you CCP for the update,.and yes I am one of those complaining kids in the backseat after a long road trip,.Great Lakes USA region here,.game has been wonked for a week now,.it is what it is,.I guess the needs of the many out weigh the needs of the few,…so I will be patient and wait till the block is removed,…I just hope I can recover my Bestower that is full of Robotics,.
But please CCP,.keep us updated in general,.it does lessen the pain for me,.just hang in there everyone
you dont really lose SP … your skill queue is continuing tho o_o and then is there the eve app on android o…o where (if you are omega and … i assume yo uare) can you manage your skills and adding new skills to the skill queue etc. o-o the only lost points you might have is … the event … but be honest D= we all get only the lame kill one npc=10000 skillpoints T,T (yes … i had no luck so far =w= … stupid random event. they should putt it on 25k each day and good xD)
Lol, players really do run Eve, you had to contact Neustar yourself and they knew nothing of the situation. Why does CCP own the license? to collect money?
Take down the servers 100% for a complete 24 hours then the DDOS bots will eventually run at nothing then potentially stop.
BTW most of the DNS all of you are seeing are AMAZON CLOUD.
And yes in the old days all of the DNS with the IP for CCP were well masked an hidden from the general public.
The chat system was also not an open source third party application.
DDOS Attack is not the problem of the paying customer for software released by CCP @ which players lease per month ‘subscription’
accessibility to the servers for the ‘leased’ software should maintain functionality of a 99.99% up-time
What ever happened was a result of the update. I haven’t played in a few months, I updated two nights ago, logged in and played a few minutes until down time. After that, nothing. I can use the launcher but can’t log in.
Other systems and games are working fine, no problems.
I cannot log in at all anymore. Up until yesterday I could at least log in and play a bit before got disconnected but now the launcher just gives me an error when I try to log in.
Hopefully CCP figures this out soon because it is pretty frustrating
Hey Dopamine and CCP Network/System/DevOps Engineers,
The current outage must be a PITA due to the fact that all the traffic must be routed through a CDN limiting visibility into traffic flows.
Can I please recommend you reach out to a few people in this thread that report their connection is working and a few that are still having connection problems (to everything but chat) and confirm their path to Neustar and do a packet capture.
I have reason to believe there is an issue with an interconnect between transit partners that Neustar uses, specifically GTT. I could be completely wrong, but the severe localization of the problem is certainly suspect.
Traceroutes and packet captures are my recommended go to’s though it seems Neustar disabled traversal of ICMP over their network in the past few days so traceroutes usefulness may be limited to revealing the traffic path.
Alternatively you could use VPN’s obviously. I know IP Vanish with a Chicago endpoint wasnt working last night but adding more complexity to the troubleshooting isnt advisable lmao.
Just my 2 cents. Good luck, I don’t envy teams when they have to deal with these sort of issues
No actually I am not playing the game. I have not been able to connect since around 8pm last night. But hey Chat needs to be fixed first. I mean D-scan is not a way to stop ganks and you cant use like discord or something to talk to corp mates or anything.