Updates every few hours would be ideal. Even if there’s nothing new to report, just saying “hey, we’re still working on it, but nothing new to report yet” would be great.
There have also been a few instances where CCP alluded to the problems being fixed. There was no communication between Tuesday and Thursday while these problems were still occurring, and then yesterday they claimed to have fixed the chat errors when for a lot of people they hadn’t, but didn’t update anything on the twitter until a few hours ago today.
For me it’s just like vOv. I’ve been playing EVE for 13 years and communication with CCP has always been poor, so I’ve come to expect it. For a while there since I came back to the game last year I thought it had gotten a little better, but clearly I was wrong.
An org would add some high level info like “analyzing traffic for source of attack expecting next decision point in 3 hours”. One wouldn’t give details as those change and might disclose proprietary information and I totally feel for these guys but comms are an issue even with the twitter feed. They’ve lost control of the customer’s expectations which is a key control in managing outages.
Hey guys, No Chat logs, odd events at log in. I know about the DDOS thing but sigh, please give updates. It can’t be right that you are going to block my service provider forever?
I found a solution to the server connection issue. When you open the Launcher window, select the Settings button and select Refresh. Then select the account you want to launch. When you see the screen that gives the message that you cannot connect to the EVE server due to all that guff just click the button on the screen that says Connect and you should see the intro movie and after that you can click on your character to log in. It worked for me…finally!
One big difference is it is not letting me click OK. Having to CRTL ALT DEL to get the window to close as well.
Restarted and tried an alpha account. This time got … Connection Failed but could click OK. Clicked CONNECT.
Handshake failure this time. OK. CONNECT. Wow noticed there are 28000+ players playing…screen went black characters popped up, Clicked on character and…I appear to be in. We will see for how long.
No new updates. Its obvious they don’t care about the North American player base. I’m not going to purchase a VPN plan just to play this game. Once the euro/asian playerbase was able to play after the ddos they basically just threw in the towel.