EVE X Apple

Hi folks

Thanks for all the feedback. I’m afraid I can’t reply to every post on the forum, but I assure you that I’m reading them all.

A small update:

  • We have identified that some Nvidia + older macOS versions (10.14 specifically) have a driver defect which can cause rendering issues as experienced by @JPVOODOO, @Darianne_Cesaille . We have been trying to find a solution to stop these, but as it’s at the driver level, we are limited in what we can do. There will be a patch in November where we will try to improve the situation for 10.14 users + Nvidia, but it means that a number of visual effects will be disabled (turrets for example, which you can disable now). While this is not ideal, it’s the only thing we can do to improve the situation.
    Upgrading to macOS 10.15 resolves these issues. We have seen this internally and through a user report who forced a higher version of macOS than is officially supported by Apple on their machine. We are not recommending this approach, but it does help validate the root cause.

  • We are currently testing a fix that will help with filesystems that are case-sensitive. This should help to resolve some of the failure to launch problems with the client on these systems.

  • It is possible that some older systems that ‘Download on Demand’ is giving a subpar experience. This is particularly noticeable when on a slower internet connection with a new EVE installation. We suggest downloading the entire client (launcher option) for the best experience. This will use more drive space, but it means that the client will download all the required files when patching, and not when the game is running.

A few general points :slight_smile:

  • GPU drivers on macOS are updated with the operating system. This means that running the latest point release possible can fix issues. Updating to the latest OS release can fix even more issues. We have seen internal tests and reports from players where patching their OS resolved the issue they were encountering.

  • While we try to check things reported on the forums, by far the best way to communicate an issue to us is via an EVE Bug Report. Ideally from the client (F12), but if you can’t launch, then from the website.

  • If you’re using non-Apple hardware (mouse, keyboard, monitor, etc…) then it’s important to tell us as much about it as possible. While we focus on Apple hardware naturally, it’s difficult to assess reports unless they include specific details on where you’re experiencing the issue.

  • We do not support Hackintosh systems or Wine. While we do not block or break them intentionally, please refrain from reporting issues on these as we can not investigate them.

  • If you post to see if others are experiencing an issue, try to include your EBR number (Eve Bug Report) so we can collate feedback internally.

I’m sure many of you have seen that we have been releasing patches as soon as we can for the macOS client, so hopefully, many of the issues in this thread have been resolved. Keep filing those EBRs and we’ll investigate them.

Thanks everyone

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