First of all, Chat issue is not a TQ server issue but a Cloud Service issue. Same can be said about most Socket Closed errors, they are rarely caused by the TQ server itself but by some middle-point in between server and the end user’s network.
I don’t deny that they cause disruptions/annoyances but CCP is not obligated to give compensation; yes, they have given out compensation in the past but those were mainly given in a time where said disruptions (Expansion releases/updates) took considerably longer than the scheduled 1 hour downtime (or more depending on how big of an expansion/update is was). By considerably longer I mean it could take almost half a day (or that is how it felt).
The consistent issues are much much more annoying than a one-time 12h downtime though! Most of the threads i linked a several months old, but the issues are still not fixed!
This is seriously affecting gameplay, for example i barely use marauders anymore because i got socket closed errors several times when i was in bastion mode. (Emergency warp doesnt work when in bastion mode, you just stay on grid and die if you cant log back in fast enough.)
And you are aware that CCP previously provided compensation for the poor chat server issues (which are still continuing).
Whilst they may be cloud services outside of the physical Tranquillity sever, they are still major aspects of the game itself - the inability to fix these problems will continue to give the impression that CCP are incompetent (although I’m not sure anyone thinks anything else) and unable or unwilling to fix the issues they caused.
I get that, but it should also tell everyone that has these issues that it’s not something that can easily be fixed. Some have issue, on the other side the majority may not have any issues at all. This makes it even more complicated to identify what’s the cause of it all.
To be more specific: A result of EVE connection issues!
If i run EVE and another game on the same internet connection, i never have any connection problems in the other game when i get socket closed errors in EVE! If EVE connections are that sensitive to minor issues along route to the servers, then CCP should work on the way EVE connections work.