Not at all hysterical. Neutral tone.
Neutrally said.
We do not pay their wages.
We pay for their salaries.
And we dont pay for botched job.
I dont know how they react or what they do with this fact, they have to fix Imicus and that should be their job, and they should do it right.
They will get money for doing their job, its so simple. Customers pay for good job.