He’s not saying it’s not a problem for you, he’s saying he doesn’t understand. IOW, he’s asking for more information. For example:
Brisc: It’s not about the humber of clicks. It’s about everything that goes with that choice. Example: the presentation of useful information. A set of tabs up top or on the side is cleaner, and while it takes up space, it doesn’t occlude anything. Every time you have a drop-down, that hides information. There’s also the issue of time taken… and the fact that it’s not, in fact, the same number of clicks.
Click on tab, get new information. Click on drop-down… get the list of drop-down options, find the menu-item you want, click on that (look! 2nd click! 100% more clicks!) and then you get the information. So, yeah… right off, that’s slower and more cumbersome. It’s also more effort, attention-wise.
It’s a small thing for you, and for me, too, since I never used those tabs either… but for someone who did use those tabs, that all adds up, especially if you’re doing it over and over again. The difference between Good UX and Bad UX is usually the tiny little bits of wasted time, of extra effort, of additional focus you have to put into things, and how they add up over a dozen or a hundred uses of this piece of the UI or that piece.
Every little bit of ‘more effort’ compounds every other piece. Just like every bit of wasted space makes every other bit of wasted space more egregious. Think about when you’re running late to go someplace… you know, back in the Beforetimes, when people went places.
Everything’s going smooth? Great, everything keeps on feeling like it’s going smooth. 1 or 2 minor hiccups? Easy to deal with, no stress.
But 1 minor delay before you even get out the door… ‘Crap, I can’t find my keys…’ ok, a minute later, you’ve found them… but now you’re sitting there, waiting to pull out of the driveway as one car after another comes along in either direction at just the right intervals to make you keep waiting… and then dammit, of course I just missed the light on this left turn. Now I’ve gotta sit here for another 3 minutes…
Oh, FFS, GET OUT OF THE LEFT LANE IF YOU’RE NOT GOING TO PASS.
ARGH. GDDAMN TRAFFIC
OH SCREW YOU, I JUST DID NOT NEED THE DAMNED RAILROAD CROSSING THIS MORNING
And by the time you get to the office, your whole day is pissing you off.
Take out just one or two of the minor delays… and you don’t even notice the others. Traffic? Well, yeah, it’s normal, man. The train? LOL, turnin’ up the radio cuz this song kicks ass.
To quote the song, man… it’s the little things that kill.